Sr. Manager, Field Operations

Tempus AI; Chicago (IL); On-site; USD 125,000 - 155,000; Full time

Job summary

Ambry Genetics is seeking a Senior Manager, Field Operations to lead change across field strategy, compensation design, and CRM support. You will oversee analytics, sales KPIs, and growth opportunities using AI-driven insights to boost productivity and business expansion.

The role requires 8+ years in analytics or commercial operations within life sciences and 5+ years of people management. Strong data storytelling and Salesforce/BI skills are essential.

Qualifications

• 8+ years of analytics, sales reporting or commercial operations experience in life sciences.
• 5+ years of direct people management experience.
• Bachelor's degree in quantitative field; MBA desirable.
• Proven ability to translate analyses into executive-level presentations.
• Strong expertise with MS Office, Google Suite, SQL, and BI tools (Tableau/Power BI).
• CRM proficiency with Salesforce; Alteryx and Python desirable for analytics.

Responsibilities

• Lead tracking, analysis, and reporting of sales results and KPIs.
• Develop and manage sales effectiveness reporting to reveal performance insights.
• Leverage AI and data insights to identify growth opportunities for business expansion.
• Design, administer, and oversee payouts for complex sales compensation plans.
• Build and manage sales territories to optimize market coverage and productivity.
• Right-size sales opportunities to improve workflows and field efficiency.
• Manage a high-performing team including Business Analysts and Associates.
• Partner with commercial leadership on role design and headcount management.
• Align sales planning with overall commercial objectives.
• Oversee CRM support personnel and ensure alignment with field needs.
• Escalate CRM issues and establish best practices for CRM training and data integrity.

Skills

Data storytelling

Stakeholder mgmt

Process modeling

Problem solving

Sales analytics

Education

Bachelor's degree in quantitative field

MBA

Tools

SQL

Tableau

Power BI

Salesforce

Alteryx

Python

MS Office

Google Suite

Job description

Compensation

Chi: $125,000 - $155,000

The Senior Manager, Field Operations leads as an agent of change, providing a disciplined approach to introducing and managing change through the company. This role bridges the need for developing new models that underpin sound business decisions, including sales results, KPIs, sales effectiveness reporting, and business intelligence, with the operational execution of field strategy. Responsibilities include compensation design, territory management, and optimizing sales productivity to drive field team effectiveness. Additionally, the role oversees the CRM support team, ensuring dedicated technical and operational support for the field sales organization.

Key Responsibilities

• Lead the tracking, analysis, and reporting of sales results and key performance indicators (KPIs).


• Develop and manage sales effectiveness reporting to provide insights into field team performance and identify areas for improvement.


• Leverage AI tools and data insights to proactively identify growth opportunities and provide actionable steps for business expansion based on sales analysis.


• Design, administer, and oversee payouts for complex sales compensation plans.


• Build and manage sales territories to optimize market coverage and field team productivity.


• Right-size sales opportunities to improve operational workflows and overall sales force effectiveness.


• Manage a high-performing team, including Business Analysts and Associates.


• Act as a strategic partner to commercial leadership to define role design and headcount management.


• Ensure alignment between sales planning strategies and broad commercial objectives.


• Oversee and provide guidance to CRM support personnel, ensuring their activities align with field team needs and commercial objectives.


• Serve as the primary point of escalation for CRM-related support issues, ensuring timely resolution to maintain field team productivity.


• Establish best practices for CRM support, including training on system functionality, data integrity, and lead management processes.

Qualifications

• 8+ years of experience in business analytics, sales reporting, finance, management consulting, or commercial operations/strategy within the life sciences industry.


• 5+ years of direct people management experience.


• Bachelor's degree in a quantitative or related field required; MBA highly desirable.


• Proven track record of translating complex analyses into clear, succinct, and executive-level presentations (data storytelling).


• Expertise in MS Products, Google Suite, SQL, and BI/data visualization tools (e.g., Tableau, Power BI).


• Proficiency in CRM platforms such as Salesforce.


• Proficiency in Alteryx for workflow creation and experience utilizing Python (or similar) for data analytics is highly desirable.


• Strong skills in process modeling, problem-solving, and stakeholder management.

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