Sr. Manager, Field Operations

Ambry Genetics Corporation; Chicago (IL); On-site; USD 125,000 - 155,000; Full time

Job summary

Ambry Genetics Corporation in Chicago is seeking a senior analytics leader to track, analyze, and report sales results and KPIs, and to develop sales effectiveness reporting that informs field team performance and improvement.

You will leverage AI and data insights to identify growth opportunities, design and oversee complex sales compensation payouts, and build optimized sales territories aligned with commercial objectives.

Qualifications

• 8+ years of experience in business analytics, sales reporting, finance, management consulting, or commercial operations/strategy within the life sciences industry.

Responsibilities

• Lead the tracking, analysis, and reporting of sales results and KPIs.
• Develop and manage sales effectiveness reporting to provide insights into field team performance and identify areas for improvement.
• Leverage AI tools and data insights to proactively identify growth opportunities and provide actionable steps for business expansion based on sales analysis.
• Design, administer, and oversee payouts for complex sales compensation plans.
• Build and manage sales territories to optimize market coverage and field team productivity.
• Right-size sales opportunities to improve operational workflows and overall sales force effectiveness.
• Manage a high-performing team, including Business Analysts and Associates.
• Act as a strategic partner to commercial leadership to define role design and headcount management.
• Ensure alignment between sales planning strategies and broad commercial objectives.
• Oversee CRM support activities to align with field team needs and commercial objectives.
• Serve as primary escalation for CRM-related support issues and ensure timely resolution.

Skills

Data storytelling

SQL

BI visualization

Stakeholder management

Process modeling

Data analysis

Education

Bachelor's degree in quantitative field

MBA

Tools

Tableau

Power BI

Salesforce

Alteryx

Python

Job description

Compensation: Chi: $125,000 - $155,000

Key Responsibilities

• Lead the tracking, analysis, and reporting of sales results and key performance indicators (KPIs).
• Develop and manage sales effectiveness reporting to provide insights into field team performance and identify areas for improvement.
• Leverage AI tools and data insights to proactively identify growth opportunities and provide actionable steps for business expansion based on sales analysis.
• Design, administer, and oversee payouts for complex sales compensation plans.
• Build and manage sales territories to optimize market coverage and field team productivity.
• Right-size sales opportunities to improve operational workflows and overall sales force effectiveness.
• Manage a high-performing team, including Business Analysts and Associates.
• Act as a strategic partner to commercial leadership to define role design and headcount management.
• Ensure alignment between sales planning strategies and broad commercial objectives.
• Oversee and provide guidance to CRM support personnel, ensuring their activities align with field team needs and commercial objectives.
• Serve as the primary point of escalation for CRM-related support issues, ensuring timely resolution to maintain field team productivity.
• Establish best practices for CRM support, including training on system functionality, data integrity, and lead management processes.

Qualifications

• 8+ years of experience in business analytics, sales reporting, finance, management consulting, or commercial operations/strategy within the life sciences industry.
• 5+ years of direct people management experience.
• Bachelor's degree in a quantitative or related field required; MBA highly desirable.
• Proven track record of translating complex analyses into clear, succinct, and executive-level presentations (data storytelling).
• Expertise in MS Products, Google Suite, SQL, and BI/data visualization tools (e.g., Tableau, Power BI).
• Proficiency in CRM platforms such as Salesforce.
• Proficiency in Alteryx for workflow creation and experience utilizing Python (or similar) for data analytics is highly desirable.
• Strong skills in process modeling, problem-solving, and stakeholder management.

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Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives.