Sr. Manager, Field Operations

Tempus; Chicago (IL); On-site; USD 125,000 - 155,000; Full time

Job summary

Tempus, based in Chicago, seeks a Senior Manager, Field Operations to lead change and drive field strategy through analytics, compensation design, and territory optimization. You will manage a high-performing team and partner with commercial leadership to align sales planning with company objectives.

The role requires a strong background in analytics, CRM systems, and data storytelling, with experience guiding field teams and implementing data-driven decisions in a life sciences context.

Qualifications

• 8+ years in business analytics or related field in the life sciences industry.
• 5+ years direct people management experience.
• Bachelor's degree in a quantitative field; MBA desirable.
• Proven ability to translate complex analyses into executive-level presentations (data storytelling).

Responsibilities

• Lead tracking, analysis, and reporting of sales results and KPIs.
• Develop and manage sales effectiveness reporting to guide field performance.
• Leverage AI tools and data insights to identify growth opportunities.
• Design, administer, and oversee payouts for complex sales compensation plans.
• Build and manage sales territories to optimize market coverage.
• Oversee CRM support team and ensure alignment with commercial objectives.
• Act as strategic partner to commercial leadership on role design and headcount.

Skills

Data storytelling

Stakeholder management

Leadership

Process modeling

Problem-solving

Change management

Education

Bachelor's degree in quantitative or related field

MBA desirable

Tools

SQL

Tableau

Power BI

Salesforce

Alteryx

Python

Google Workspace

MS Excel

Job description

Compensation: Chi: $125,000 - $155,000 The Senior Manager, Field Operations leads as an agent of change, providing a disciplined approach to introducing and managing change through the company. This role bridges the need for developing new models that underpin sound business decisions, including sales results, KPIs, sales effectiveness reporting, and business intelligence, with the operational execution of field strategy. Responsibilities include compensation design, territory management, and optimizing sales productivity to drive field team effectiveness. Additionally, the role oversees the CRM support team, ensuring dedicated technical and operational support for the field sales organization.

Key Responsibilities

• Lead the tracking, analysis, and reporting of sales results and key performance indicators (KPIs).
• Develop and manage sales effectiveness reporting to provide insights into field team performance and identify areas for improvement.
• Leverage AI tools and data insights to proactively identify growth opportunities and provide actionable steps for business expansion based on sales analysis.
• Design, administer, and oversee payouts for complex sales compensation plans.
• Build and manage sales territories to optimize market coverage and field team productivity.
• Right-size sales opportunities to improve operational workflows and overall sales force effectiveness.
• Manage a high-performing team, including Business Analysts and Associates.
• Act as a strategic partner to commercial leadership to define role design and headcount management.
• Ensure alignment between sales planning strategies and broad commercial objectives.
• Oversee and provide guidance to CRM support personnel, ensuring their activities align with field team needs and commercial objectives.
• Serve as the primary point of escalation for CRM-related support issues, ensuring timely resolution to maintain field team productivity.
• Establish best practices for CRM support, including training on system functionality, data integrity, and lead management processes.

Qualifications

• 8+ years of experience in business analytics, sales reporting, finance, management consulting, or commercial operations/strategy within the life sciences industry.
• 5+ years of direct people management experience.
• Bachelor's degree in a quantitative or related field required; MBA highly desirable.
• Proven track record of translating complex analyses into clear, succinct, and executive-level presentations (data storytelling).
• Expertise in MS Products, Google Suite, SQL, and BI/data visualization tools (e.g., Tableau, Power BI).
• Proficiency in CRM platforms such as Salesforce.
• Proficiency in Alteryx for workflow creation and experience utilizing Python (or similar) for data analytics is highly desirable.
• Strong skills in process modeling, problem-solving, and stakeholder management.

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Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.