Sr. Manager, Field Engineering

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development

Travel opportunities

Collaborative team environment

Continuous improvement projects

Job summary

Ladders is seeking a Sr. Manager, Field Engineering to lead field technical support for elevator systems across a dynamic real estate and construction landscape. Remote within the US, with no visa sponsorship available.

The role partners with field associates, branch personnel, service and construction teams to resolve issues, drive safe, reliable operations, and improve the customer experience.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 5+ years of relevant elevator experience.
• Strong communication and leadership in dynamic teams.
• Familiarity with elevator products and software.
• Proficient in Microsoft-based software and tools.

Responsibilities

• Provide proactive and emergency troubleshooting support for malfunctioning equipment
• Deliver technical direction and support to field associates and branch personnel
• Conduct training sessions on various equipment types
• Perform regular inspection visits to consult with service and construction personnel
• Ensure quality control over service work and installations by monitoring reports and field tests
• Utilize data analysis to address and resolve issues with high callback units
• Maintain open communication with customers to explain technical problems and provide solutions

Skills

Troubleshooting

Leadership

Communication

Microsoft Office

Team collaboration

Education

Bachelor's degree

Tools

Elevator software

Job description

For our client, we are seeking a Sr. Manager, Field Engineering to join the team of a leader in the Real Estate & Construction space.

This leader will oversee technical field support for equipment performance, service quality, and installation outcomes across a dynamic operational environment.

The role will partner closely with field associates, branch personnel, service teams, construction teams, and customers to resolve issues, strengthen technical capability, and improve the customer experience.

The ideal candidate will bring strong troubleshooting expertise, hands-on leadership, and the ability to translate technical issues into clear solutions that support safe, reliable operations.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 - $130,000 annually

Responsibilities

• Provide proactive and emergency troubleshooting support for malfunctioning equipment
• Deliver technical direction and support to field associates and branch personnel
• Conduct training sessions on various equipment types
• Perform regular inspection visits to consult with service and construction personnel
• Ensure quality control over service work and installations by monitoring reports and field tests
• Utilize data analysis to address and resolve issues with high callback units
• Maintain open communication with customers to explain technical problems and provide solutions

Qualifications

• High school diploma required; Bachelor's degree preferred
• 5+ years of relevant technical elevator experience
• Strong experience in team-oriented, dynamic environments
• Proficient in Microsoft-based software and tools
• Excellent written and verbal communication skills for internal and external customer interactions
• Demonstrated leadership abilities with a focus on goal orientation and time management
• Familiarity with elevator products and software

Benefits

• Remote work flexibility from a Texas home office
• Opportunities for professional development and training
• Supportive team-oriented work environment
• Involvement in continuous improvement initiatives
• Periodic travel opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification- your background could be exactly what this team needs.