Sr. Manager, Customer and Product Success Marketing

Lensa; Durham (NC); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading career site is looking for a Sr. Manager, Customer and Product Success Marketing. This role involves orchestrating impactful customer interactions and enhancing their journey. Candidates should have extensive B2B marketing experience, particularly in cybersecurity or networking, and strong project execution skills. This position offers the chance to work closely with Cisco to drive top-line impact.

Benefits

Dedicated paid time off to volunteer

Access to employee resource organizations

Qualifications

• 8+ years of B2B growth or product marketing experience in cybersecurity or networking.
• Exceptional verbal and written communication skills.
• Proven ability to collaborate across marketing, sales, and customer teams.

Responsibilities

• Own advisory experiences for decision-makers and executives.
• Work with product and marketing teams to create impactful content.
• Design processes that enhance customer journey and satisfaction.

Skills

B2B Growth Marketing

Customer Engagement

Project Execution

Verbal Communication

Analytical Skills

Education

Bachelor's Degree

Tools

Excel

Job description

Sr. Manager, Customer and Product Success Marketing

Sr. Manager, Customer and Product Success Marketing

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Cisco, is seeking professionals in Durham, NC. Apply via Lensa today!

Remote United States

The application window is expected to close on: May 30, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Meet the Cisco team responsible for transformative advisory experiences for networking and security customers. We bring together highly targeted audiences with content that changes minds, in the perfect setting to deliver product success and business impact.

Your Impact

As a Sr. Manager, Customer and Product Success, you’ll be a catalyst for change and innovation by owning advisory experiences for decision-maker and executives. You'll orchestrate valuable customer interactions, uniting highly targeted audiences with compelling content in the ideal setting. Your impact will empower both high-value customers and Cisco’s senior product leaders, making their experience effortless and highly effective in driving top-line impact and product-customer success.

Take full ownership of advisory engagements from conception to execution, ensuring all aspects align with Cisco’s business goals and those of networking and security decision-makers.

Work with product and product marketing teams to deliver relevant and impactful content that resonates with the audience, addressing key networking and security challenges and opportunities.

Identify and recruit the right audience, including customers executives and decision-makers, to foster productive discussions and move the needle for business outcomes for Cisco.

Design and implement seamless processes that make interactions effortless and valuable, enhancing the overall customer journey and satisfaction. Continuously gather insights from engagements to inform marketing and sales strategies and post-event follow-up that leads to new sales opportunities.

Minimum Qualifications

8 + years of b2b growth or product marketing experience in cybersecurity, networking or related field, with a proven track record of managing high-stakes customer engagements.

Exceptional verbal and written communication skills, with the ability to craft and deliver presentations to senior executives and facilitate productive dialogue across diverse teams.

Proven ability to work effectively across product, marketing, sales, and customer teams, ensuring alignment and collaboration to achieve common goals and drive successful engagements.

Strong Project Execution Skills: Unrelenting attention to detail, and a risk-mitigation mentality to get projects from concept to fully executed across many stakeholders.

Excellent analytical and reporting skills: Ability to use data to drive decision-making and articulate why decision-making processes

Bachelor's Degree

Preferred Qualifications

Experience in cybersecurity or networking product marketing

Proficiency in excel, including ability to build report and manipulate data

Why Cisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  IT Services and IT Consulting

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