Sr. Manager, Customer and Product Success Marketing

Cisco; Durham (NC); Remote; USD 120,000 - 160,000; Full time

Job summary

Cisco is seeking a Sr. Manager for Customer and Product Success to lead advisory experiences for decision-makers in networking and security. The role involves orchestrating customer interactions, ensuring alignment with business goals, and driving product success through effective engagement strategies. Ideal candidates will have extensive experience in B2B marketing and exceptional communication skills, contributing to Cisco's mission of powering an inclusive future.

Benefits

Dedicated paid time off to volunteer

Inclusive Communities for employee engagement

Qualifications

• 8+ years of B2B growth or product marketing experience in cybersecurity or networking.
• Exceptional verbal and written communication skills.
• Strong project execution skills with attention to detail.

Responsibilities

• Take full ownership of advisory engagements from conception to execution.
• Work with product and marketing teams to deliver impactful content.
• Design and implement processes to enhance customer interactions.

Skills

B2B growth

Product marketing

Communication

Project execution

Analytical skills

Education

Bachelor's Degree

Tools

Excel

Job description

Remote United States

The application window is expected to close on: May 30, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Meet the Cisco team responsible for transformative advisory experiences for networking and security customers. We bring together highly targeted audiences with content that changes minds, in the perfect setting to deliver product success and business impact.

Your Impact

As a Sr. Manager, Customer and Product Success, you’ll be a catalyst for change and innovation by owning advisory experiences for decision-maker and executives. You'll orchestrate valuable customer interactions, uniting highly targeted audiences with compelling content in the ideal setting. Your impact will empower both high-value customers and Cisco’s senior product leaders, making their experience effortless and highly effective in driving top-line impact and product-customer success.

Take full ownership of advisory engagements from conception to execution, ensuring all aspects align with Cisco’s business goals and those of networking and security decision-makers.

Work with product and product marketing teams to deliver relevant and impactful content that resonates with the audience, addressing key networking and security challenges and opportunities.

Identify and recruit the right audience, including customers executives and decision-makers, to foster productive discussions and move the needle for business outcomes for Cisco.

Design and implement seamless processes that make interactions effortless and valuable, enhancing the overall customer journey and satisfaction. Continuously gather insights from engagements to inform marketing and sales strategies and post-event follow-up that leads to new sales opportunities.

Minimum Qualifications

8 + years of b2b growth or product marketing experience in cybersecurity, networking or related field, with a proven track record of managing high-stakes customer engagements.

Exceptional verbal and written communication skills, with the ability to craft and deliver presentations to senior executives and facilitate productive dialogue across diverse teams.

Proven ability to work effectively across product, marketing, sales, and customer teams, ensuring alignment and collaboration to achieve common goals and drive successful engagements.

Strong Project Execution Skills: Unrelenting attention to detail, and a risk-mitigation mentality to get projects from concept to fully executed across many stakeholders.

Excellent analytical and reporting skills: Ability to use data to drive decision-making and articulate why decision-making processes

Bachelor's Degree

Preferred Qualifications

Experience in cybersecurity or networking product marketing

Proficiency in excel, including ability to build report and manipulate data

Why Cisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.