Client Relations Manager

SCP Health; Atlanta (GA); Remote; USD 80,000 - 120,000; Full time

Job summary

SCP Health is seeking a Client Relations Manager to improve client engagement and satisfaction. In this full-time, remote role, you will support various clients by onboarding them and managing communications. Ideal candidates will have a Bachelor's degree and relevant experience in client relations, particularly in the healthcare industry.

Benefits

Comprehensive benefits package

Competitive compensation

Mobile phone stipend

Qualifications

• 6+ years of client engagement or customer-facing experience required.
• 3+ years in healthcare industry preferred.
• Familiarity with project coordination or client onboarding is a plus.

Responsibilities

• Act as the primary liaison for assigned clients.
• Onboard and train new clients according to program objectives.
• Drive client retention, satisfaction, and opportunities for growth.

Skills

Strong communication and interpersonal skills

Engagement and adaptability

Ability to interpret performance data

Education

Bachelor's degree (Healthcare Administration or Business preferred)

Tools

Microsoft Office

CRM tools

Virtual meeting platforms

Job description

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At SCP Health, What You Do Matters

At SCP Health, What You Do Matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why You Will Love Working Here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
  
  

Why You Will Love Working Here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values – collaboration, courage, agility, and respect.
  
  

Why This Role?

• Remote role with flexibility and occasional travel
• Opportunity to support multiple client types—no assigned territory
• Great fit for someone adaptable, self-directed, and eager to learn
• Strategic visibility across multiple teams (Client Services, Ops, Strategic Accounts)
• Future-facing role with room to grow as the team expands
  
  

What You’ll Do:

• Act as the primary liaison for assigned clients, from implementation through steady-state
• Onboard and train new clients according to their program objectives
• Build trusted relationships with hospital leaders and internal stakeholders
• Present client KPIs and performance metrics with clarity and professionalism
• Manage client communications, resolve service issues, and escalate concerns appropriately
• Coordinate across teams to ensure service quality and contract compliance
• Drive client retention, satisfaction, and opportunities for growth
• Support internal planning, documentation, and reporting processes
• Contribute to a nimble, growing team and help shape how we serve our clients
  
  

What We’re Looking For:

• Bachelor's degree required (Healthcare Administration or Business preferred)
• 6+ years of client engagement or customer-facing experience
• 3+ years in healthcare industry preferred; healthcare marketing is a plus
• Strong communication and interpersonal skills; must be engaging and adaptable
• Able to interpret and present performance data to the hospital and internal stakeholders
• Comfortable navigating ambiguity and supporting multiple clients (10:1 ratio)
• Familiarity with project coordination or client onboarding is a plus
• Proficiency in Microsoft Office, CRM tools, and virtual meeting platforms
• Comfortable with some travel; role is fully remote
  
  

PRIMARY LOCATION: Remote

START DATE: Targeting July 1

COMPENSATION: Competitive salary + mobile phone stipend

This position is eligible for our corporate benefits, please click this link for the details: https://myscpbenefits.com/

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Password: weheal

SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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