SR Manager Credit & Collection Strategy

Iron Mountain Incorporated; Tennessee; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Iron Mountain Incorporated seeks a Senior Manager, Credit & Collections Strategy to transform the function into a predictive, intelligence-led powerhouse across North America. Located in the US, the role leads a multi-region team and reports to the SR Director NA Delivery, Customer Excellence.

You will drive AI-driven portfolio scoring, dynamic segmentation, and automated workflows, aligning with Sales and Operations to accelerate cash velocity while reducing DSO and bad debt exposure.

Qualifications

• 8+ years of progressive experience in Credit & Collections, Finance Operations, or Revenue Management, including leadership of managers and distributed global teams.
• Expertise in risk segmentation, predictive analytics, AI-driven portfolio scoring, dynamic collection playbooks, and automated workflows.
• Experience leveraging Oracle ERP for collections strategy development, workflow configuration, and system-driven optimization.
• Strong cross-functional communication across GBS, Finance, and Sales leadership.

Responsibilities

• Transform credit & collections from reactive processing to a predictive, intelligence-led operating model.
• Evaluate and integrate AI capabilities, longitudinal analytics, and predictive decision intelligence tools.
• Establish dynamic account segmentation using AI-driven portfolio scoring to categorize accounts by risk and trajectory.
• Design and deploy automated collection playbooks and Oracle workflows to optimize collector capacity.
• Align credit risk evaluation with commercial objectives to enable sustainable revenue growth.
• Leverage working capital analytics to accelerate cash velocity and reduce DSO and bad debt exposure.
• Set performance targets and oversee portfolio health across segments.
• Develop a cross-functional credit framework aligning Sales, Operations, and GBS/Finance.

Skills

Risk segmentation

Predictive analytics

AI-driven portfolio scoring

Dynamic collection playbooks

Automated workflows

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Tools

Oracle ERP

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Function: Customer Excellence (CX) – North America

Reports To: SR Director NA Delivery, Customer Excellence

Job Level: Senior Manager – Provides leadership and direction through managers and individual contributors

Travel: Up to 20%

Job Summary

The Senior Manager, Credit & Collections Strategy leads the transformation of the credit and collections function from a traditional transactional execution unit into a predictive, forward-looking strategic powerhouse across North America. Positioned at the intersection of financial decision intelligence and operational strategy, this role explicitly separates strategic architecture from daily tactical execution to accelerate cash velocity, drive measurable DSO reduction, and minimize Bad Debt Expense (BDE). The leader is responsible for continuously evaluating, piloting, and integrating cutting‑edge analytics, machine learning, and AI‑driven portfolio scoring to anticipate risk and direct collector capacity where intervention yields the greatest financial impact. Located in the US to integrate tightly with GBS/Finance leadership, Sales Operations, and high‑value enterprise clients, this leader oversees a multi‑region team of Strategy specialists and Collections Managers across the US, Canada, Bogota, and Manila. Job Level Provides leadership and direction through managers and individual contributors. Is accountable for the financial and operating performance of a significant portion of the Customer Excellence sub‑function across North America. Translates future vision into strategies across multiple areas of responsibility, determines executability of strategies, and leads readiness, resourcing, and funding scenarios. May provide input to the development of functional strategy through the breadth and scale of areas of responsibility. Progression to this level is restricted on the basis of individual capabilities and business requirements.

What You’ll Do

Strategic Credit & Collections Transformation Architect and drive the enterprise‑wide evolution of credit and collections, transitioning the organization from reactive transactional processing to a predictive, intelligence‑led operating model.

Continuously evaluate, test, and integrate emerging AI capabilities, longitudinal behavioral analytics, and predictive decision‑intelligence tools to maintain a forward‑looking strategy.

Establish dynamic account segmentation frameworks utilizing multi‑variable AI‑driven portfolio scoring to categorize accounts by risk, payment trajectory, and influenceability.

Design and deploy automated collection playbooks and Oracle system workflows that optimize collector capacity and target intervention where it creates maximum financial value.

Align credit risk evaluation with commercial objectives to enable sustainable revenue growth while mitigating bad debt exposure.

Working Capital Optimization & Performance Leverage predictive analytics and automated workflows to accelerate cash velocity, driving measurable DSO reduction and BDE gains.

Set performance targets and maintain oversight over portfolio health, past‑due metrics, and bad debt exposure across customer segments.

Cross‑Functional Escalations & Alignment Establish an overarching credit framework and dedicated credit function to govern policy and align collection strategies closely with Sales and Operations.

Develop and execute a service suspension framework with full buy‑in and alignment across Sales, Operations, and GBS/Finance leadership.

What You’ll Need

8+ years of progressive experience in Credit & Collections, Finance Operations, or Revenue Management, including leadership of managers and distributed global teams.

Proven expertise in risk segmentation, predictive analytics, AI‑driven portfolio scoring, dynamic collection playbooks, and automated workflows.

Deep experience leveraging Oracle ERP for collections strategy development, workflow configuration, and system‑driven optimization.

Strong track record of driving working capital gains, DSO reduction, and bad debt minimization.

Excellent cross‑functional communication and stakeholder management capabilities across GBS, Finance, and Sales leadership.

Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

Category: Finance

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.