SR Manager Credit & Collection Strategy

Iron Mountain; Nashville (TN); Híbrido; USD 140.000 - 200.000; Jornada completa

Descripción de la vacante

Iron Mountain seeks a Senior Manager of Credit & Collections Strategy to transform NA credit operations into a predictive, AI‑driven function. You will lead a multi‑region team, align risk with commercial goals, and accelerate cash velocity while minimizing bad debt. Located in the US with global collaboration.

The role emphasizes strategic architecture, ongoing piloting of analytics, and integration with GBS/Finance leadership to optimize collections and working capital across North America.

Formación

• 8+ years in Credit & Collections, Finance Operations, or Revenue Management.
• Experience leading distributed global teams.
• Expertise in risk segmentation and AI‑driven portfolio scoring.
• Proven track record in reducing DSO and improving working capital.
• Strong cross‑functional communication across GBS, Finance, and Sales.
• Bachelor's degree in Finance, Accounting, or related field.

Responsabilidades

• Architect and drive the enterprise‑wide evolution of credit and collections.
• Evaluate, test, and integrate AI capabilities and predictive decision‑intelligence tools.
• Establish dynamic account segmentation using AI‑driven portfolio scoring.
• Design and deploy automated collection playbooks and Oracle workflows.
• Align credit risk evaluation with commercial objectives to enable sustainable revenue growth.
• Oversee working capital optimization and DSO reduction across portfolios.

Conocimientos

Leadership

Cross-functional communication

Predictive analytics

Stakeholder management

Strategic thinking

Educación

Bachelor's degree in Finance, Accounting, Business Administration

Herramientas

Oracle ERP

Descripción del empleo

US | TN | Remote

US | TX | Remote

Full time

J0108264

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Function: Customer Excellence (CX) - North America

Reports To: SR Director NA Delivery, Customer Excellence

Job Level: Senior Manager - Provides leadership and direction through managers and individual contributors

Travel: Up to 20%

Job Summary

The Senior Manager, Credit & Collections Strategy leads the transformation of the credit and collections function from a traditional transactional execution unit into a predictive, forward-looking strategic powerhouse across North America. Positioned at the intersection of financial decision intelligence and operational strategy, this role explicitly separates strategic architecture from daily tactical execution to accelerate cash velocity, drive measurable DSO reduction, and minimize Bad Debt Expense (BDE). The leader is responsible for continuously evaluating, piloting, and integrating cutting-edge analytics, machine learning, and AI-driven portfolio scoring to anticipate risk and direct collector capacity where intervention yields the greatest financial impact. Located in the US to integrate tightly with GBS/Finance leadership, Sales Operations, and high-value enterprise clients, this leader oversees a multi-region team of Strategy specialists and Collections Managers across the US, Canada, Bogota, and Manila.

Job Level

Provides leadership and direction through managers and individual contributors. Is accountable for the financial and operating performance of a significant portion of the Customer Excellence sub-function across North America. Translates future vision into strategies across multiple areas of responsibility, determines executability of strategies, and leads readiness, resourcing, and funding scenarios. May provide input to the development of functional strategy through the breadth and scale of areas of responsibility. Progression to this level is restricted on the basis of individual capabilities and business requirements.

What You'll Do

Strategic Credit & Collections Transformation

• Architect and drive the enterprise-wide evolution of credit and collections, transitioning the organization from reactive transactional processing to a predictive, intelligence-led operating model.

• Continuously evaluate, test, and integrate emerging AI capabilities, longitudinal behavioral analytics, and predictive decision‑intelligence tools to maintain a forward-looking strategy.

• Establish dynamic account segmentation frameworks utilizing multi-variable AI‑driven portfolio scoring to categorize accounts by risk, payment trajectory, and influenceability.

• Design and deploy automated collection playbooks and Oracle system workflows that optimize collector capacity and target intervention where it creates maximum financial value.

• Align credit risk evaluation with commercial objectives to enable sustainable revenue growth while mitigating bad debt exposure.

Working Capital Optimization & Performance

• Leverage predictive analytics and automated workflows to accelerate cash velocity, driving measurable DSO reduction and BDE gains.

• Set performance targets and maintain oversight over portfolio health, past‑due metrics, and bad debt exposure across customer segments.

Cross‑Functional Escalations & Alignment

• Establish an overarching credit framework and dedicated credit function to govern policy and align collection strategies closely with Sales and Operations.

• Develop and execute a service suspension framework with full buy‑in and alignment across Sales, Operations, and GBS/Finance leadership.

What You'll Need

• 8+ years of progressive experience in Credit & Collections, Finance Operations, or Revenue Management, including leadership of managers and distributed global teams.

• Proven expertise in risk segmentation, predictive analytics, AI‑driven portfolio scoring, dynamic collection playbooks, and automated workflows.

• Deep experience leveraging Oracle ERP for collections strategy development, workflow configuration, and system‑driven optimization.

• Strong track record of driving working capital gains, DSO reduction, and bad debt minimization.

• Excellent cross‑functional communication and stakeholder management capabilities across GBS, Finance, and Sales leadership.

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.

Category: Finance

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0108264