Sr. Manager, Creative Design

The Chamberlain Group LLC; Oak Brook (IL); On-site; USD 130,000 - 209,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Short-term incentive plan

Job summary

Chamberlain Group is seeking a senior creative leader to drive strategy, oversee the creative and packaging design lifecycle, and align initiatives with business goals. You will manage internal teams and external partners to deliver high-quality assets across web, email, print, and trade events.

The role requires a track record in marketing operations, stakeholder management, and strong storytelling, with travel up to 10% and a commitment to brand standards.

Qualifications

• Bachelor’s degree in Marketing, Communications, Design, or related field.
• 3+ years of leadership experience leading creative teams and portfolios.
• Experience across digital and traditional channels (web, email, print, packaging, events).
• Strong creative strategy and storytelling capabilities.
• Experience with marketing operations and project management systems.

Responsibilities

• Lead creative strategy development with Marketing leadership to inform campaigns and priorities.
• Own and evolve creative and packaging design processes and governance.
• Manage cross-functional stakeholders, ensuring alignment before production.
• Lead budgeting, staffing, and vendor partnerships for efficient output.
• Develop and scale the creative operations team and workflows across channels.

Skills

Leadership

Creative strategy

Stakeholder management

Effective communication

Analytical mindset

Travel up to 10%

Education

Bachelor’s degree in Marketing/Communications/Design

Master’s degree in design/UX (preferred)

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Essential Duties and Responsibilities

Lead creative strategy development in partnership with Marketing leadership to inform campaign direction, messaging frameworks, and creative priorities. Own and evolve the marketing operations and creative operations processes, ensuring initiatives are prioritized, aligned to business objectives, and effectively resourced. Drive stakeholder management across the creative development process, ensuring cross-functional and executive alignment prior to production. Establish and lead a disciplined creative brief process; hold internal teams and cross-functional partners accountable for clear, actionable briefs. Lead creative resourcing strategy, including internal team allocation and external agency partnerships to optimize output and efficiency. Oversee the full creative development lifecycle, ensuring quality, consistency, and adherence to brand standards before scaling for production. Own packaging design and development processes, delivering best-in-class retail presence and ensuring alignment with brand and product strategy. Develop and scale the creative operations team to drive continuous improvement across packaging design workflows, digital asset management systems, and the end-to-end creative development process. Implement standardized processes, tools, and governance models to improve efficiency, version control, and scalability of creative assets across channels. Develop and implement creative frameworks that inspire teams, focus ideation, and elevate conceptual thinking. Conduct research, testing, and experimentation (e.g., A/B testing, concept validation, consumer feedback loops) to evaluate creative performance and inform decision-making across multiple design directions. Leverage data, insights, and performance analytics to guide creative optimization and influence strategic direction. Partner with Finance to manage budgets, ensuring effective allocation of resources across campaigns, agencies, and production. Define and track KPIs to measure marketing and creative effectiveness; drive continuous improvement initiatives. Lead cross-functional collaboration with Product, Sales, and Digital teams to ensure cohesive go-to-market execution. Motivate and lead a high performance team by attracting, developing, engaging and retaining team members. Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies. Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications. Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values.

Minimum Qualifications

Bachelor’s degree in Marketing, Communications, Design, or related field. Minimum of 10 years of professional experience in visual design, brand experience design, or creative development. Minimum of 3 years of leadership experience, including people management, mentorship, or leading creative teams and project portfolios. Demonstrated experience developing creative across both digital and traditional channels including web, email, print collateral, packaging support, training content, and trade-event experiences. Strong creative strategy and storytelling capabilities. Expertise in marketing operations and project management systems. Ability to manage complex stakeholder environments, including executive leadership. Experience with creative development, packaging design, and brand systems. Strong leadership, communication, and team development skills. Analytical mindset with ability to translate data into actionable insights. Excellent communication and storytelling skills with the ability to influence both technical and non-technical audiences, including executive stakeholders. Ability to work with limited supervision, manage ambiguity, and drive progress across multiple stakeholders and timelines. Ability to travel up to 10%.

Preferred Qualifications

UX design. Design thinking. Master’s degree in design, graphics, UX, etc. Certification in design strategy, HCD, user research a plus. Experience leading creative development within consumer electronics, smart home, automotive, access control, or adjacent product categories. Experience partnering with exhibit fabrication teams, printers, and agencies to deliver high-quality trade-event executions on tight timelines.

The pay range for this position is $129,700.00 - $209,200.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

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