Sr. Manager, Creative Design

Chamberlain Group; Oak Brook (IL); On-site; USD 130,000 - 209,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Job summary

Chamberlain Group in Oak Brook, IL seeks a senior leader to guide creative strategy and marketing operations across digital and traditional channels. You will own the creative development lifecycle, packaging design, and brand systems to drive cohesive go‑to‑market campaigns.

This role leads a high‑performing team, manages agency partners, and defines KPIs. A track record of strategic storytelling, cross‑functional collaboration, and at least 10 years in visual design and brand experience is

Qualifications

• Bachelor’s degree in Marketing, Communications, Design, or related field.
• 10+ years of professional experience in visual design, brand experience design, or creative development.
• At least 3 years of leadership experience, including people management or leading creative teams.
• Experience developing creative across digital and traditional channels (web, email, print collateral, packaging support, training content, trade events).
• Strong creative strategy and storytelling capabilities.

Responsibilities

• Lead creative strategy development in partnership with Marketing leadership to inform campaign direction, messaging frameworks, and creative priorities.
• Own and evolve the marketing operations and creative operations processes, ensuring initiatives are prioritized, aligned to business objectives, and effectively resourced.
• Drive stakeholder management across the creative development process, ensuring cross-functional and executive alignment prior to production.
• Establish and lead a disciplined creative brief process; hold internal teams and cross-functional partners accountable for clear, actionable briefs.
• Lead creative resourcing strategy, including internal team allocation and external agency partnerships to optimize output and efficiency.
• Oversee the full creative development lifecycle, ensuring quality, consistency, and adherence to brand standards before scaling for production.
• Own packaging design and development processes, delivering best-in-class retail presence and ensuring alignment with brand and product strategy.
• Develop and scale the creative operations team to drive continuous improvement across packaging design workflows, digital asset management systems, and the end-to-end creative development process.
• Implement standardized processes, tools, and governance models to improve efficiency, version control, and scalability of creative assets across channels.
• Develop and implement creative frameworks that inspire teams, focus ideation, and elevate conceptual thinking.
• Conduct research, testing, and experimentation (e.g., A/B testing, concept validation, consumer feedback loops) to evaluate creative performance and inform decision-making across multiple design directions.
• Leverage data, insights, and performance analytics to guide creative optimization and influence strategic direction.
• Partner with Finance to manage budgets, ensuring effective allocation of resources across campaigns, agencies, and production.
• Define and track KPIs to measure marketing and creative effectiveness; drive continuous improvement initiatives.
• Lead cross-functional collaboration with Product, Sales, and Digital teams to ensure cohesive go-to-market execution.
• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members.
• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.

Skills

Visual design

Brand experience design

Creative development

Leadership

Storytelling

Marketing operations

Education

Bachelor\'s degree in Marketing/Design/Communications

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.Essential Duties and ResponsibilitiesLead creative strategy development in partnership with Marketing leadership to inform campaign direction, messaging frameworks, and creative prioritiesOwn and evolve the marketing operations and creative operations processes, ensuring initiatives are prioritized, aligned to business objectives, and effectively resourcedDrive stakeholder management across the creative development process, ensuring cross-functional and executive alignment prior to productionEstablish and lead a disciplined creative brief process; hold internal teams and cross-functional partners accountable for clear, actionable briefsLead creative resourcing strategy, including internal team allocation and external agency partnerships to optimize output and efficiencyOversee the full creative development lifecycle, ensuring quality, consistency, and adherence to brand standards before scaling for productionOwn packaging design and development processes, delivering best-in-class retail presence and ensuring alignment with brand and product strategyDevelop and scale the creative operations team to drive continuous improvement across packaging design workflows, digital asset management systems, and the end-to-end creative development processImplement standardized processes, tools, and governance models to improve efficiency, version control, and scalability of creative assets across channelsDevelop and implement creative frameworks that inspire teams, focus ideation, and elevate conceptual thinkingConduct research, testing, and experimentation (e.g., A/B testing, concept validation, consumer feedback loops) to evaluate creative performance and inform decision-making across multiple design directionsLeverage data, insights, and performance analytics to guide creative optimization and influence strategic directionPartner with Finance to manage budgets, ensuring effective allocation of resources across campaigns, agencies, and productionDefine and track KPIs to measure marketing and creative effectiveness; drive continuous improvement initiativesLead cross-functional collaboration with Product, Sales, and Digital teams to ensure cohesive go-to-market executionMotivate and lead a high performance team by attracting, developing, engaging and retaining team membersDrive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policiesMaintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communicationsLead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values.Minimum QualificationsBachelor’s degree in Marketing, Communications, Design, or related fieldMinimum of 10 years of professional experience in visual design, brand experience design, or creative developmentMinimum of 3 years of leadership experience, including people management, mentorship, or leading creative teams and project portfoliosDemonstrated experience developing creative across both digital and traditional channels including web, email, print collateral, packaging support, training content, and trade-event experiencesStrong creative strategy and storytelling capabilitiesExpertise in marketing operations and project management systemsAbility to manage complex stakeholder environments, including executive leadershipExperience with creative development, packaging design, and brand systemsStrong leadership, communication, and team development skillsAnalytical mindset with ability to translate data into actionable insightsExcellent communication and storytelling skills with the ability to influence both technical and non-technical audiences, including executive stakeholders.Ability to work with limited supervision, manage ambiguity, and drive progress across multiple stakeholders and timelinesAbility to travel up to 10%Preferred QualificationsUX designDesign thinkingMaster's degree in design, graphics, UX, etc.Certification in design strategy, HCD, user research a plusExperience leading creative development within consumer electronics, smart home, automotive, access control, or adjacent product categoriesExperience partnering with exhibit fabrication teams, printers, and agencies to deliver high-quality trade-event executions on tight timelinesThe pay range for this position is $129,700.00 - $209,200.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail]: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.