Sr. Manager, Creative Design

The Chamberlain Group; Oak Brook (IL); On-site; USD 130,000 - 209,000; Full time

Job summary

Chamberlain Group is a global leader in intelligent access. The senior creative leader will drive strategy across campaigns, manage budgets, and lead a high-performing team to deliver cohesive brand experiences across digital and traditional channels.

You will partner with Product, Sales, and Digital teams to ensure go-to-market alignment and scale creative operations including packaging design. 10% travel may be required.

Qualifications

• Bachelor's degree in Marketing, Communications, Design, or related field.
• Minimum of 10 years of professional experience in visual design, brand experience design, or creative development.
• Minimum of 3 years of leadership experience, including people management, mentorship, or leading creative teams and project portfolios.
• Experience across digital and traditional channels including web, email, print collateral, packaging support, training content, and trade-event experiences.
• Strong creative strategy and storytelling capabilities.
• Expertise in marketing operations and project management systems.
• Ability to travel up to 10%.

Responsibilities

• Lead creative strategy development in partnership with Marketing leadership.
• Own and evolve the marketing and creative operations processes, ensuring initiatives are prioritized, aligned to business objectives, and resourced.
• Drive stakeholder management across the creative development process, ensuring cross-functional and executive alignment prior to production.
• Establish and lead a disciplined creative brief process; hold internal teams and cross-functional partners accountable for clear, actionable briefs.
• Lead creative resourcing strategy, including internal team allocation and external agency partnerships.
• Oversee the full creative development lifecycle, ensuring quality, consistency, and adherence to brand standards.
• Own packaging design and development processes, delivering best-in-class retail presence and aligning with product strategy.
• Develop and scale the creative operations team to drive process improvements across workflows and asset management.
• Implement standardized processes, tools, and governance models to improve efficiency and scalability of creative assets.
• Develop and implement creative frameworks that inspire teams and elevate conceptual thinking.
• Conduct research, testing, and experimentation to evaluate creative performance and inform direction.
• Leverage data and analytics to guide creative optimization and strategic direction.
• Partner with Finance to manage budgets and allocate resources across campaigns and production.
• Define and track KPIs to measure marketing and creative effectiveness.

Skills

Visual design

Brand experience design

Creative development

Leadership

Stakeholder management

Analytics to insights

Communication

Travel up to 10%

Education

Bachelor's degree in Marketing, Communications, Design, or related field

Tools

Project management systems

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Essential Duties and Responsibilities

• Lead creative strategy development in partnership with Marketing leadership to inform campaign direction, messaging frameworks, and creative priorities
• Own and evolve the marketing operations and creative operations processes, ensuring initiatives are prioritized, aligned to business objectives, and effectively resourced
• Drive stakeholder management across the creative development process, ensuring cross-functional and executive alignment prior to production
• Establish and lead a disciplined creative brief process; hold internal teams and cross-functional partners accountable for clear, actionable briefs
• Lead creative resourcing strategy, including internal team allocation and external agency partnerships to optimize output and efficiency
• Oversee the full creative development lifecycle, ensuring quality, consistency, and adherence to brand standards before scaling for production
• Own packaging design and development processes, delivering best-in-class retail presence and ensuring alignment with brand and product strategy
• Develop and scale the creative operations team to drive continuous improvement across packaging design workflows, digital asset management systems, and the end-to-end creative development process
• Implement standardized processes, tools, and governance models to improve efficiency, version control, and scalability of creative assets across channels
• Develop and implement creative frameworks that inspire teams, focus ideation, and elevate conceptual thinking
• Conduct research, testing, and experimentation (e.g., A/B testing, concept validation, consumer feedback loops) to evaluate creative performance and inform decision-making across multiple design directions
• Leverage data, insights, and performance analytics to guide creative optimization and influence strategic direction
• Partner with Finance to manage budgets, ensuring effective allocation of resources across campaigns, agencies, and production
• Define and track KPIs to measure marketing and creative effectiveness; drive continuous improvement initiatives
• Lead cross-functional collaboration with Product, Sales, and Digital teams to ensure cohesive go-to-market execution
• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values.

Minimum Qualifications

• Bachelor's degree in Marketing, Communications, Design, or related field
• Minimum of 10 years of professional experience in visual design, brand experience design, or creative development
• Minimum of 3 years of leadership experience, including people management, mentorship, or leading creative teams and project portfolios
• Demonstrated experience developing creative across both digital and traditional channels including web, email, print collateral, packaging support, training content, and trade-event experiences
• Strong creative strategy and storytelling capabilities
• Expertise in marketing operations and project management systems
• Ability to manage complex stakeholder environments, including executive leadership
• Experience with creative development, packaging design, and brand systems
• Strong leadership, communication, and team development skills
• Analytical mindset with ability to translate data into actionable insights
• Excellent communication and storytelling skills with the ability to influence both technical and non-technical audiences, including executive stakeholders.
• Ability to work with limited supervision, manage ambiguity, and drive progress across multiple stakeholders and timelines
• Ability to travel up to 10%

Preferred Qualifications

• UX design
• Design thinking
• Master's degree in design, graphics, UX, etc.
• Certification in design strategy, HCD, user research a plus
• Experience leading creative development within consumer electronics, smart home, automotive, access control, or adjacent product categories
• Experience partnering with exhibit fabrication teams, printers, and agencies to deliver high-quality trade-event executions on tight timelines

The pay range for this position is $129,700.00 - $209,20