Sr. Manager, Commercial Claims (Remote)

AAA - CSAA Insurance Group; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Une entreprise innovante dans le secteur des assurances cherche un Sr. Manager pour diriger son équipe de sinistres commerciaux. Ce rôle clé inclut la gestion de l'équipe, le développement des procédures de sinistres et le maintien de relations solides avec les clients. Le candidat idéal doit avoir une expérience significative et des compétences en leadership, ainsi qu'un diplôme en affaires ou domaine connexe.

Benefits

Bonus de performance

401(k) avec contribution de l'entreprise

Accommodations pour divers besoins

Qualifications

• Minimum de 5 ans d'expérience en management de sinistres.
• Certifications en gestion de sinistres sont un plus.
• Capacité à interagir avec divers niveaux hiérarchiques.

Responsibilities

• Gérer une équipe de superviseurs et ajusteurs de sinistres.
• Assurer la conformité et l'efficacité des procédures de sinistres.
• Entretenir des relations de confiance avec les clients externes.

Skills

Leadership

Strategic Thinking

Negotiation

Customer Service

Education

BA/BS degree or equivalent

Job description

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Job Title

Sr. Manager, Commercial Claims (Remote)

Requisition Number

R7233 Sr. Manager, Commercial Claims (Remote) (Open)

Location

Colorado - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Sr. Manager, Commercial Claims Service

Your Role:

Participates in the development of the strategic plans and develops and implements tactical plans for the Non-Injury Claims Unit. Responsible for the development and direction of supervisors in the Non-Injury Claims Unit. Responsible for First Notice of Loss and service level standards. Accountable for developing goals and managing to result within budget; responsible for controlling significant portion of loss and expense costs for the non-injury claims organization relative to defense and indemnity of litigated claims Ensures claims handling compliance with both Department of Insurance and all other regulatory requirements. Accountable for personnel activities including coaching, mentoring, developing, hiring, training and performance and pay management, including salaries and EIP, of Claims Service Manager and their direct reports. Could act as claims Liaison in for commercial clients to build and maintain relationships - has ultimate accountability for the business unit overall results.

Your work:

Team Leadership & Development:

• Manage and mentor a team of supervisors and claims adjusters, ensuring they embody accountability and are empowered to make claims authority decisions—such as approving or denying coverage and payments.
• Train and guide leadership on best practices for staff oversight and performance management.
• Drive talent development and succession planning initiatives to cultivate a high-caliber team.

Client Relationship & Stakeholder Engagement:

• Conduct regular meetings with external clients to understand their needs and build long-lasting, trust-based relationships.
• Serve as the primary liaison for strategic discussions, ensuring client satisfaction and insight-driven improvements in claims processing.

Strategic Planning & Process Oversight:

• Oversee and manage claims workflow, ensuring compliance, quality control, and optimum efficiency.
• Demonstrate strategic thinking in the development and implementation of claims handling procedures that align with the broader business objectives.

Financial Management:

• Maintain oversight of budgets tied to rewards, recognition programs, and overtime, ensuring expenditures align with business goals and team performance.
• Propose and implement cost-effective solutions to reduce attrition and avoid operational disruptions due to understaffing.

Operational Excellence:

• Utilize data-driven approaches to monitor team performance, implement improvement initiatives, and hold leaders accountable for results.
• Establish and enforce internal policies that reflect current market trends and client expectations in the dynamic mobility space.

Required Experience, Education and Skills

• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
• 5+ years supervisory/ management experience with expertise in handling/resolving claims related issues
• BA/BS degree or equivalent combination of education and experience
• Excellent leadership, influence management, negotiation, coaching/mentoring, development, and team building skills
• Strong strategic mindset, effective critical thinking, and organizational skills
• Customer service skills and business acumen sufficient to satisfactorily resolve a high percentage of advanced escalation issues and situations
• Must display strong interpersonal skills and ability to interact with a broad spectrum of people at all levels (employees and others) in a professional and tactful manner.
• Ability to demonstrate a strong customer focus in all business decisions and actions
• Demonstrates ability to think creatively and provides leadership in crisis situations
• Ability to direct and manage department activities and assess goals for individuals and department
• Requires the ability to lead, coach, mentor, evaluate, motivate, and provide training, guidance, and constructive feedback
• Thorough knowledge of applicable regulations and ability to implement and ensure compliance with various insurance policies and claim procedures
• Knowledge of claims operations and workflow analysis
• Ability to recognize process, staffing and resolution improvement opportunities and proactively implement solutions
• Advanced decision making, planning and problem-solving skills
• Working knowledge of changes and developments in the insurance industry
• Effective oral and written communication skills including the ability to conduct meetings and deliver formal presentations at all levels
• Comprehensive understanding of all lines of coverage, complex liability, and damage issues
• Ability to operate Microsoft Word, Excel, and PowerPoint.
• General working knowledge of computer systems used in the claims areas preferred

What would make us excited about you?

• Candidates with 3–5 years of experience specifically in the rideshare or mobility space are highly desired.
• A robust background in commercial claims along with a proven capacity to adapt to emerging markets.
• Bachelor’s degree or higher in Business, Insurance, or a related field.
• Excellent interpersonal and communication skills, capable of managing both internal teams and external client relationships.
• Strong strategic planning, analytical, and problem-solving abilities.
• A proactive approach to talent development, hiring, and retention that aligns with rapidly evolving industry trends.
• Certification: CPCU, Associate in Claims, Associate in Management

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)

• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Mobilitas Careers

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

Mobilitas is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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