Senior Manager Commercial IT

S&S Activewear; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

A leading North American distributor seeks a Senior Manager, Commercial IT, to serve as a strategic partner between Commercial and IT to ensure technology meets evolving needs. The role involves managing IT projects, aligning system capabilities with business goals, and improving efficiency across commercial operations. This pivotal position requires strong leadership & communication skills and offers remote options, focusing on delivering scalable solutions for Sales, Customer Service, and Marketing functions.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 5+ years of experience in business systems.
• Ability to manage multiple projects and competing priorities.
• Strong documentation, workflow mapping, and analytical skills.

Responsibilities

• Act as liaison between Commercial functions and IT.
• Oversee project management of technology projects.
• Document and translate functional requirements into technical specifications.

Skills

Communication

Project Management

Data Analysis

Leadership

Technical Fluency

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

Power BI

CRM

ERP

Job description

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ABOUT US

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

ABOUT THE ROLE

The Senior Manager, Commercial Information Technology serves as a strategic partner between the Commercial organization and IT, ensuring that technology solutions effectively support evolving commercial needs. This role blends technical business advocacy, requirements gathering, and implementation planning to deliver scalable, user-friendly systems for Sales, Customer Service, Planning, Analytics, Merchandising, and Marketing functions. As a key bridge between business stakeholders and technical teams, the Senior Manager is responsible for aligning system capabilities with business goals, prioritizing enhancements, and driving successful implementation of new solutions to delivery key business objectives of improved customer experience, reduced complexity, increased commercial team effectiveness and improved return on invested capital of marketing and promotional spend. This role will own the creation and oversight of the Commercial IT Roadmap and partnering with IT to ensure key initiatives are included in the AOP and properly resourced. The role is also responsible for overseeing key customer technology integrations.

Qualified candidates must possess excellent communication and presentation skills, be comfortable interacting with commercial leadership, the IT organization, customers and internal collaborating teams, and have a demonstrated ability to analyze data, end user feedback and performance analytics to identify opportunities to improve business outcomes, reduce rework, or improve effectiveness leveraging technology.

Monday-Friday, Full-Time, Exempt

Remote Available

WHAT YOU WILL DO

• Act as the lead liaison between Commercial functions and IT to align systems and technology solutions with business strategy.
• Build and own, through collaboration with Commercial leaders, the short and long-term Commercial IT Roadmaps and Budgets, and align with IT team, including incorporation of key initiatives into the AOP
• Champion commercial business needs within IT, ensuring requirements are prioritized and clearly articulated, and technical changes support business objectives and goals.
• Oversee IT in gathering, documenting, and translating functional requirements into technical requirements for new system capabilities, integrations, and enhancements.
• Be the Commercial point person to act as IT Business Partner for all IT work within commercial organization
• Oversee the project management of Commercial Technology projects, which will be led by the IT Project Management team.
• Lead cross-functional planning sessions for upcoming commercial technology implementations, upgrades, or integrations.
• Support and coordinate portions of the end-to-end lifecycle of IT initiatives: specifically, requirements gathering, UAT, go-live planning and adoption management.
• Partner with Commercial Analysts and Planning teams to ensure tools align with performance reporting, forecasting, and analytics use cases.
• Facilitate user acceptance testing (UAT), ensure adequate documentation, and support system rollout and training.
• Evaluate commercial workflows for efficiency gaps and recommend process and technology improvements.
• Serve as the subject matter expert on commercial-facing systems, including CRM, ERP, planning, and reporting platforms.
• Be the Technical Commercial lead for engagement with our customers/vendors around EDI integration, etc.

WHAT WE'RE LOOKING FOR

• Bachelor’s degree in Business, Information Systems, Information Technology, or related field
• 5+ years of experience in business systems, commercial operations, or project management roles bridging business and IT.
• Demonstrated experience translating business needs into system functionality and project requirements.
• Strong business acumen with technical fluency across platforms and process design.
• Excellent leadership, facilitation and communication skills with both technical and business stakeholders.
• Ability to manage multiple projects and competing priorities.
• Detail-oriented with strong documentation, workflow mapping, and analytical skills.
• Proficiency in business collaboration tools (e.g., Teams), Microsoft Office Suite and PowerBI

Preferred

• Experience in the decorated apparel, promotional goods, or mass customization sectors.
• Background in consumer goods, B2B distribution, or merchandising-led organizations.
• Exposure to commercial technology platforms in general (Not specific to current S&S technical environment) (e.g., Salesforce, Anaplan, Oracle, SAP, Power BI, Snowflake).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.

Equal Opportunity Employer

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, General Business, and Management

• Industries

  Retail Apparel and Fashion, Wholesale, and Warehousing and Storage

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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