Sr. Mailroom and Records Clerk

Jones Lang LaSalle Incorporated; San Antonio (TX); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in San Antonio, TX is seeking a Sr. Mailroom and Records Clerk to support daily mailroom operations, shipping/receiving, and records handling in a fast-paced office environment.

You will work with major carriers and coordinate with workplace teams to maintain efficient operations and a positive employee experience. You will manage inventory, assist with conference room setups, moves, and events, and handle confidential information professionally while supporting

Qualifications

• Experience in customer service, mailroom, or workplace operations.
• Experience working with courier and shipping systems (FedEx/UPS/USPS/DHL).
• Strong communication, organizational, and interpersonal skills.
• Ability to manage multiple tasks and handle confidential information.

Responsibilities

• Manage incoming/outgoing mail and packages, including domestic and international shipments.
• Sort and distribute business mail with accurate tracking.
• Maintain inventory for shipping, mailroom, and office supplies.
• Use internal systems to manage service requests and operational tasks.
• Support office operations through conference room setups, moves, and events.
• Collaborate with cross-functional teams to align operations and improve employee experience.
• Provide timely updates and maintain a welcoming, service-oriented environment.

Skills

Customer service

Mailroom operations

Courier systems

Office operations

Communication skills

Confidential information

Heavy lifting

Tools

Apple hardware

Google Workspace

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Sr. Mailroom and Records Clerk is responsible for supporting daily mailroom operations, shipping and receiving activities, records handling, and customer service delivery within the office environment. This role partners with cross-functional teams to support office operations, workplace services, event support, and facilities-related activities while maintaining operational efficiency and a positive employee experience. The position requires strong organizational skills, attention to detail, and the ability to manage both routine responsibilities and special projects in a fast-paced environment.

What your day-to-day will look like:

• Manage incoming and outgoing mail and packages, including domestic and international shipments through courier services such as FedEx, UPS, DHL, and USPS.
• Sort and distribute business mail while maintaining accurate shipment and records tracking processes.
• Maintain inventory levels for shipping, mailroom, and office supplies to support daily operations.
• Utilize internal systems to manage office service requests, tickets, and operational support activities.
• Support office operations through conference room setups, office moves, ergonomic support requests, and event-related activities.
• Partner with cross-functional teams to support operational alignment and enhance the employee experience.
• Provide timely communication, service updates, and operational support while maintaining a welcoming and customer-focused environment.

Required Qualifications:

• Demonstrated experience in a customer service, hospitality, mailroom, or workplace operations role.
• Experience working with courier and shipping systems including FedEx, UPS, USPS, or DHL.
• Strong communication, organizational, and interpersonal skills.
• Ability to prioritize tasks, solve problems effectively, and manage multiple responsibilities simultaneously.
• Ability to work independently while collaborating closely with workplace or office operations teams.
• Ability to handle confidential and sensitive information with professionalism.
• Ability to lift up to approximately 50 pounds.

Preferred Qualifications:

• Experience supporting workplace operations, office moves, conference room setups, or event coordination.
• Familiarity with office ticketing or workplace service request systems.
• Strong attention to detail and proactive problem-solving abilities.
• Experience collaborating with cross-functional teams in a fast-paced office environment.
• Comfortable supporting operational projects, tasks, and service improvements.
• General computer proficiency with familiarity using Apple hardware/software and Google Workspace.

Location: On-site –SAN ANTONIO, TX

Job Tags: Access Control (AC), Customer Service, Emergency Response, Facility Management, Inventory Management, Multitasking, Office Administration, People Management, Process Improvements, Supervision, Vendor Management

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.