Senior Mailroom Clerk

Jones Lang LaSalle Incorporated; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

PTO and holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Boston is seeking a Mailroom Lead to manage the mail services team within the Experience Services group. You will lead daily production, ensure accuracy, and act as the go‑to SME for all shipping and receiving operations.

You will coordinate workload, supervise staff, and partner with building management. The role demands calm under pressure, on‑site presence, and commitment to safe, efficient mail handling.

Qualifications

• High school diploma or equivalent required.
• 3 years of mailroom operations experience, including 1 year in a supervisory role.
• Ability to lift up to 50 lbs and move it up to 30 feet safely.
• Ability to operate mailroom machinery with safe, repeated motions.
• Must be able to stand for long periods and perform physical tasks.

Responsibilities

• Oversee mail clerks, drive production and manage daily workflow.
• Serve as SME across all shipping/receiving functions and fill gaps as needed.
• Coordinate workload, coverage, and breaks for staff.
• Coordinate with landlord and tenants on loading dock rules.
• Process high volumes of mail and operate equipment; perform routine maintenance.
• Maintain logs and documentation per client procedures.
• Perform QA checks and troubleshoot issues for management.
• Assist in emergency evacuations, crisis management, and business continuity.
• Participate in health and safety reviews and address workplace issues.

Skills

Mailroom operations

Supervisory experience

Safety awareness

Data analysis

Education

High school diploma or equivalent

Tools

Mailroom equipment

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: As the Mailroom Lead for JLL's Experience Services team in Seaport Boston, you'll partner with management to maximize the productivity of the mail services team while serving as the go-to subject matter expert across all shipping and mailing operations. You'll work on the front lines, pushing production forward and eliminating roadblocks as a key member of the Facilities team. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll bring that spirit to life by coordinating workflows, supporting your teammates, and acting as the first line of defense for escalations and third-party relations. This role calls for someone who can remain calm, composed, and professional under pressure while juggling competing priorities, and who takes pride in setting the standard for superior experiences for clients and teams alike. We believe the most effective teams are built when everyone is empowered to thrive, and as Mailroom Lead, you'll coach, support, and lead by example to help your team reach its full potential.

What your day-to‑day will look like:

• Oversee mail clerks, driving production and managing pipeline workflow on a daily basis
• Serve as the subject matter expert across all shipping and receiving functions, filling workflow gaps as needed
• Coordinate workload, deployment, and coverage, including managing employee breaks and absences
• Partner with the landlord and other tenants on loading dock rules and regulations
• Process high volumes of mail daily while operating mailroom equipment and performing routine maintenance
• Maintain accurate documentation, logs, and record retention in accordance with client procedures
• Perform quality assurance checks and troubleshoot operating errors, recommending solutions to management
• Participate in emergency evacuation procedures, crisis management, and business continuity planning
• Manage health and safety workplace issues and actively participate in health and safety reviews

Required qualifications:

• High school diploma or equivalent
• 3 years of experience in mailroom operations, including 1 year of supervisory experience
• Ability to perform required job functions safely, including lifting, bending, and moving as needed
• Ability to operate mailroom machinery safely, requiring continuous or repetitive arm-hand-eye movements
• Ability to stand for long periods of time and perform physical tasks, including lifting up to 50 lbs and moving it up to 30 feet
• Availability for an in‑office schedule Monday‑Friday with off‑hours on‑call responsibilities

Preferred qualifications:

• Knowledge of postal laws, rates, and regulations for letters, printed materials, packages, and registered and certified mail
• Personal management and supervisory experience
• Experience with mailing equipment use and maintenance
• Ability to analyse data and processes to ensure timely, cost‑efficient mail distribution

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 75,000.00 – 85,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Boston, MA. Job Tags: Guest Service.

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.