Business Support, Workplace Associate

Jones Lang LaSalle Incorporated; Menlo Park (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental & Vision

Paid parental leave

Paid time off & holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Menlo Park, CA is seeking a Workplace Associate to deliver outstanding facility operations and guest experiences. You will manage front-desk duties, coordinate maintenance, and support the workplace team with daily tasks, ensuring seamless operations and top-notch service.

The role requires an Associate's degree or 2+ years in facility administration, strong customer service, and proficiency in MS Office.

Qualifications

• Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration.

Responsibilities

• Create a welcoming environment for employees and guests.
• Monitor internal/external communications and main phone line.
• Coordinate maintenance activities and manage work orders.
• Support project management with facility-related tasks.
• Oversee visitor registration and badge access processes.
• Coordinate kitchen supplies, meals, and beverage machines.
• Manage mail distribution and courier services.
• Ensure compliance with HSSE guidelines and budgets.

Skills

Customer service

Communication

Time management

Multitasking

Professionalism

Microsoft Office

Education

Associate's degree / 2+ years experience

Tools

Corrigo CMMS

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

Key Responsibilities

Site Operations

• Create a comfortable, welcoming, and hospitable environment for employees and guests.
• Handle internal and external communications, including monitoring the main phone line.
• Anticipate client needs through observation to create memorable experiences.
• Perform additional responsibilities as assigned by the Facilities Manager.
• Support the Workplace Management team with tactical planning and daily operations.
• Provide facility-specific assistance to the project management team.
• Schedule, coordinate and communicate maintenance activities.
• Manage internal and building work order systems and invoice processing.

Workplace Experience

• Provide authentic, caring, and timely services to create a welcoming environment.
• Serve as a solution provider by directing teammates and guests to appropriate points of contact.
• Monitor office/facility conditions continuously.
• Ensure appropriate follow-up with teammates and stakeholders.
• Provide direction to vendors and service providers to ensure excellent coordination of work.
• Assist with meeting and conference room reservations.

Visitor Management

• Deliver personable and efficient visitor registration services.
• Ensure regulatory compliance in visitor access systems.
• Execute emergency response plans when necessary to ensure safety of clients and guests.

Kitchen Management

• Maintain cleanliness of kitchen and break areas.
• Monitor and stock snacks, drinks, paper goods, and utensils.
• Place orders for kitchen supplies as needed.
• Ensure proper functioning of beverage machines and coordinate repairs when necessary.

Mail Services

• Organize receipt and delivery of mail and courier services.
• Manage mail distribution.
• Process outgoing packages and overnight deliveries.

Compliance

• Administer and maintain badge access for the office.
• Support budgetary requests, analysis, and reporting.
• Follow all HSSE guidelines.

Qualifications

Education

• Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration.

Skills and Knowledge

• Superior customer service skills.
• Ability to maintain professionalism in stressful situations.
• Effective planning and time management skills.
• Ability to multitask and work independently.
• Experience with Corrigo or other CMMS/Automated Work Order systems.
• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organizational abilities and collaborative approach.

Technical Requirements

• Advanced proficiency in Excel for customizing administrative reports.

Visa & Eligibility

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation

• Expected compensation for this position: 60,000.00 – 72,000.00 USD per year.
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

• On-site –Menlo Park, CA.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.