Sr Lead Support Engineer

ntrs; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Northern Trust in Chicago is seeking a Production Support Engineer to join our Wealth Management technology team. This highly visible role collaborates with application development, operations, and partners to implement solutions through agile practices and to manage production issues.

The ideal candidate will have 5–8+ years in application development/support, strong leadership and communication skills, and a solid understanding of modern cloud technologies.

Qualifications

• 5-8+ years of application development / support experience using modern technical frameworks

Responsibilities

• Lead production stability effort by preventing production issue and improve production stability.
• Familiar with ITIL Process and Project methodologies. Assist and drive Change/Incident/Problem Management process and Project releases
• Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
• Provide leadership and guidance to junior staff, fostering an environment that encourages employee participation, teamwork, and communication
• Consult with business unit partners to determine the most effective computer utilization to solve business problems or address business needs.
• Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
• Help ensure compliance with all audit requirements including change control procedures and data security
• Manage and coordinate with onsite and offshore NT partners to Support applications and drive continuous improvement efforts
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues

Skills

Production support

Incident management

ITIL processes

Cloud technologies

Leadership

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

REQ 108849 Production Support Engineer

**** This is a Production Support role, and the candidate we hire must have prior /current SW Production Support experience. *****This is a highly visible role and will have CIO visibility and oversight.*******7x24 availability in a Service Delivery/Production Delivery Client Centric environment****

Description -

WHO WE ARE

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Today, we are going through a metamorphosis - starting with our Wealth Management business where we are embracing Agile ways of working and exploring new technologies like cloud, analytics, microservices architecture, etc. Last but not least, our advanced Digital design systems enable us to put our valued customers at the heart of our user experience.

WHY US

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve. Our talented, driven and energetic people are truly changing the face of Northern Trust. The speed with which we work, the influence of each partner and the focus to positively change the client experience is our common passion. People are our greatest Wealth, so if you have a genuine desire to work in a fast-paced, Agile, inclusive environment which values teamwork, well-honed problem-solving skills, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement then seek no more!

ROLE

This role will support our Wealth Management business, product , operations, partners and clients . As a support lead you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues.

The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after hours support.

PRINCIPAL RESPONSIBILITIES

• Lead production stability effort by preventing production issue and improve production stability.
• Familiar with ITIL Process and Project methodologies. Assist and drive Change /Incident/Problem Management process and Project releases
• Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
• Provide leadership and guidance to junior staff, fostering an environment that encourages employee participation, teamwork, and communication
• Consult with business unit partners to determine the most effective computer utilization to solve business problems or address business needs.
• Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
• Help ensure compliance with all audit requirements including change control procedures and data security
• Manage and coordinate with onsite and offshore NT partners to Support applications and drive continuous improvement efforts.
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.

SKILLS / EXPERIENCE

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

5-8 plus years of application development /Support experience using modern technical frameworks and a