Senior Analyst, Software Engineering (Application Support & Development)

Northern Trust; Chicago (IL); On-site; USD 105,000 - 145,000; Full time

Job summary

Northern Trust is seeking a Senior Analyst, Software Engineering to support and enhance a suite of business-critical applications used by our partners and clients in Chicago. The role emphasizes investigating production issues, partnering with business users, and delivering code fixes and enhancements in a fast-paced environment.

You will develop with Java, Spring, and SQL, participate in releases, and mentor teammates while collaborating with cross-functional teams to ensure reliable systems

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 2+ years in enterprise applications support and development.
• Strong hands-on Java and Spring/Spring Boot.
• Strong SQL skills and database troubleshooting.
• Experience debugging across application, DB, and integration layers.
• Experience in production support, application support, or DevOps-oriented environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities with business stakeholders.

Responsibilities

• Provide Level 2 and Level 3 support for critical applications, ensuring timely investigation and resolution of production issues.
• Partner with business users to understand issues, gather requirements, and provide guidance.
• Perform root‑cause analysis of application, data, and integration issues and implement sustainable solutions.
• Develop, test, and deploy fixes, enhancements, and minor features using Java and Spring-based technologies.
• Analyze SQL queries, stored procedures, and database structures to diagnose data-related issues and improve performance.
• Participate in release validation, user acceptance testing, and production deployments.
• Monitor application health and identify opportunities to improve reliability and supportability.
• Prepare technical documentation, operational procedures, and knowledge-sharing materials.
• Collaborate with development, infrastructure, and business teams to ensure seamless delivery and support.
• Support project initiatives by contributing to requirements analysis, solution design, testing, and implementation activities.
• Mentor junior team members and share technical expertise across the team.

Skills

Java

Spring Boot

SQL

Production support

DevOps

Debugging

Communication

Education

Bachelor's degree in CS

Tools

Oracle databases

Azure cloud

CI/CD pipelines

Job description

Northern Trust is seeking a Senior Analyst, Software Engineering to support and enhance a suite of business-critical applications used by our partners and clients. This role is ideal for a technically strong engineer who enjoys investigating production issues, partnering with business users, and delivering code fixes and enhancements in a fast-paced environment.

The successful candidate will serve as a key technical resource for Chicago-based application support while contributing hands‑on development using Java, Spring, and SQL technologies. This position requires strong analytical skills, a customer-focused mindset, and the ability to troubleshoot complex application and data issues through to resolution.

Major Duties

• Provide Level 2 and Level 3 application support for critical business applications, ensuring timely investigation and resolution of production issues.
• Partner with business users and stakeholders to understand issues, gather requirements, and provide ongoing systems guidance.
• Perform root‑cause analysis of application, data, and integration issues and implement sustainable solutions.
• Develop, test, and deploy application fixes, enhancements, and minor features using Java and Spring-based technologies.
• Analyze SQL queries, stored procedures, and database structures to diagnose data‑related issues and improve system performance.
• Participate in release validation, user acceptance testing, and production deployments.
• Monitor application health and proactively identify opportunities to improve reliability, stability, and supportability.
• Prepare technical documentation, operational procedures, and knowledge‑sharing materials.
• Collaborate with development, infrastructure, and business teams to ensure seamless delivery and support of applications.
• Support project initiatives by contributing to requirements analysis, solution design, testing, and implementation activities.
• Mentor junior team members and share technical expertise across the team.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2+ years of experience supporting and developing enterprise applications.
• Strong hands‑on experience with Java and Spring/Spring Boot.
• Strong SQL skills with experience troubleshooting and analyzing relational databases.
• Experience debugging application issues across multiple tiers, including application, database, and integration layers.
• Experience working in production support, application support, or DevOps‑oriented environments.
• Strong analytical, problem‑solving, and communication skills.
• Ability to manage multiple priorities and effectively engage with business stakeholders.

Preferred Qualifications

• Experience with Oracle databases,.
• Exposure to Azure cloud technologies.
• Experience with CI/CD pipelines and deployment processes.
• Knowledge of monitoring and observability tools.
• Financial services experience is a plus.

What You'll Bring

• A strong ownership mindset and willingness to drive issues through resolution.
• Ability to balance operational support responsibilities with hands‑on development work.
• Comfort working directly with business partners and translating technical issues into business impact.
• Passion for continuous improvement and application reliability.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).