Sr Lead ServiceNow Developer - ITSM, ITOM & ITAM Expert

Vibotek LLC; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading IT service provider in Chicago is looking for a Senior Lead ServiceNow Developer with over 12 years of experience in ITSM, ITOM, and ITAM. Responsibilities include gathering infrastructure requirements, designing service catalog items, and managing asset lifecycle workflows. Candidates should be hands-on experts in ServiceNow with strong skills in CMDB management and SLA/OLA reporting. This role requires onsite presence from day one and offers an opportunity to lead critical IT processes.

Qualifications

• 12+ years of experience in ITSM, ITOM, and ITAM.
• Hands-on experience gathering infrastructure requirements.
• Ability to automate asset lifecycle workflows.

Responsibilities

• Gather infrastructure requirements for Incident, Problem, Change, and Request Management.
• Design and configure service catalog items for infrastructure services.
• Monitor, analyze, and report on change requests and problem records.

Skills

Hands-on expertise in ITSM

ITOM and ITAM knowledge

ServiceNow configuration

Change and Problem Management

CMDB management

SLA and OLA management

Tools

ServiceNow

Job description

A leading IT service provider in Chicago is looking for a Senior Lead ServiceNow Developer with over 12 years of experience in ITSM, ITOM, and ITAM. Responsibilities include gathering infrastructure requirements, designing service catalog items, and managing asset lifecycle workflows. Candidates should be hands-on experts in ServiceNow with strong skills in CMDB management and SLA/OLA reporting. This role requires onsite presence from day one and offers an opportunity to lead critical IT processes.