(Sr./Lead) Business Analyst I (II)

PJM Interconnection; Lower Providence Township (PA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

PJM Interconnection is seeking a Business Analyst to support implementation leads on FERC Order compliance and related program lifecycle activities. The role emphasizes traceability, reporting, and data-driven process improvements within a hybrid work arrangement in Audubon, PA.

The BA will collaborate across divisions to gather and validate requirements, develop process mappings, and mentor other analysts while ensuring alignment with regulatory and business objectives.

Qualifications

• Bachelor of Science in IT, Business Administration, or equivalent work experience.
• 5+ years as a Business Analyst on projects.
• Strong communication and documentation skills.
• Ability to translate business needs into clear requirements and processes.

Responsibilities

• Assist implementation leads with tracking progress, timelines, and risks.
• Analyze high-impact projects to define objectives, scope, and deliverables.
• Collaborate with stakeholders to identify business needs and objectives.
• Elicit, document, and validate business requirements.
• Create process models and workflow diagrams.
• Document use cases, user stories, and functional specs for FERC orders.
• Serve as liaison between business stakeholders and technical teams.
• Identify performance metrics and provide data-driven insights.
• Develop reports and dashboards templates.
• Lead and mentor other BAs and promote BA best practices.

Skills

Stakeholder communication

Requirements elicitation

Process modeling

Documentation

Team collaboration

Mentoring

Change management

Analytical skills

Attention to detail

Education

Bachelor of Science in IT/Business

Tools

Microsoft Office

Job description

Flexible Work Arrangement: Hybrid - Audubon, PA

The Business Analyst (BA) supports Implementation Leads in coordinating activities related to FERC Order compliance. The BA leads the activities to ensure the regulatory requirements are accurately identified, clearly traced back to the source order, and consistently aligned with software and business requirements throughout the project lifecycle. The BA is also responsible for maintaining traceability and demonstrating compliance post-implementation.

In addition, the BA documents necessary processes and collaborates with divisional teams to support compliance efforts. The role may involve reviewing, updating, or developing system mapping diagrams to clarify how system changes are impacted. Business Analysts also actively participate in monthly BA team meetings to share knowledge and stay aligned with best practices.

In summary, a Business Analyst is responsible for understanding business needs related to FERC Order implementation, proposing data-driven solutions, facilitating communication, and ensuring that projects deliver value to the business. Their role is both strategic and tactical, requiring a mix of technical, analytical, and interpersonal skills.

Essential Functions:

• Assisting in implementation lead activities, including tracking project progress, timelines, and risks. Supporting business case development for new implementations or initiatives.
• Analysis of high-impacted business project to define objectives, scope, and deliverables in support of the project team.
• Collaborating with stakeholders (business users, product owners, managers) to identify and define business needs and objectives.
• Eliciting, documenting, and validating business requirements.
• Analyzing current business processes and identifying areas for improvement.
• Creating process models, workflow diagrams, and other visual representations of business processes.
• Documenting business requirements, use cases, user stories, and functional specifications related to FERC Order implementations.
• Serving as the primary point of contact between business stakeholders and technical teams. Communicating requirements clearly to development teams and ensuring alignment on project objectives.
• Understand the impact of business requirements for related NERC, FERC, Operating Agreement, and other compliance entities for the divisions that are supported. Documenting the requirements matrix to show adherence.
• Identify implementation performance metrics and provide data-driven insights to optimize processes. Analyzing performance metrics and user feedback to recommend process improvements or system enhancements.
• Provide templates of reports and dashboards to support decision-making.
• Provide leadership and guidance to business analysts and project teams by establishing analysis approaches, reviewing key deliverables, mentoring less-experienced analysts, and promoting consistent business analysis practices
• Develop and maintain customer focused relationships while ensuring proper controls are applied including following processes and standards.
• Develop content and participate in the monthly BA meeting that provides insight to the rest of the BAs around best practices, new support tools, changes to guidelines and processes, etc.
• Supporting the implementation of business process changes, including communicating changes to stakeholders and ensuring proper training. Identifying risks and helping to mitigate them during the change process.
• Ensure all business analysis activities support the broader strategic goals of the organization.
• Stays up to date on industry trends, methodologies, and best practices to continually enhance the effectiveness of business analysts.
• Provide leadership and guidance to business analysts and project teams by establishing analysis approaches, reviewing key deliverables, mentoring less-experienced analysts, and promoting consistent business analysis practices.
• Provide support to all BAs as needed to ensure a high quality of business support.
• May be engaged in some of the stakeholders process.

Characteristics & Qualifications:

Required:

• Bachelor of Science, Information Technology, Business Administration or Equivalent work experience
• At least 5 years of experience Business Analyst on projects or initiatives
• Ability to produce high-quality work products with attention to detail
• Ability to communicate effectively in a team environment
• Experience in quantitative and qualitative analysis
• Experience using verbal and written communications skills
• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
• Ability to communicate effectively with management, peers, and customers
• Experience documenting and improving business processes
• Ability to develop strong relationships with multiple departments and divisions
• Ability to work in a team environment as a team member or as team leader
• Ability to work independently and to train, guide or assist others to perform complex assignments
• Ability to work with, and gain the confidence of, parties with frequently conflicting interests to develop solutions to complex concerns
• Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence

Preferred

• MBA, Business Administration
• Experience with PJM operations, markets, and planning functions
• Experience supporting any of PJM Committees
• Project Management Professional Certification (PMP)
• Other Certified Business Analyst Professional (CBAP)
• Other Certified Scrum Product Owner (CSPO)
• Other PMI Certified Agile Practitioner Certification (PMI-ACP)
• Other Certified Scrum Master (CSM)