(Sr./Lead) Business Analyst I (II)

PJM Interconnection, L.L.C.; Audubon (IA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) plan with employer match

Vacation and holidays

Tuition reimbursement

Life insurance

Disability insurance

Business travel insurance

Job summary

PJM Interconnection, LLC in Audubon, PA offers a hybrid work arrangement for a Business Analyst who will support Implementation Leads on FERC/NERC compliance projects. The role emphasizes requirements tracing, process modeling, and data-driven improvements across PJM's operations.

Responsibilities include coordinating with stakeholders, developing business cases, and maintaining rigorous documentation. The candidate should bring 5+ years of BA experience and strong communication skills to a

Qualifications

• Bachelor level degree in IT, business, or equivalent
• 5+ years of experience in business analysis
• Experience in documenting and improving business processes
• Ability to develop strong relationships across departments
• Strong communication with management, peers, and customers
• Experience creating requirements, use cases, user stories, and functional specs

Responsibilities

• Coordinate activities with Implementation Leads and track project progress, timelines and risks
• Support business case development for new implementations
• Analyze high-impact projects to define objectives, scope, and deliverables
• Elicit, document and validate business requirements and processes
• Create process models, workflow diagrams and visual representations
• Maintain requirements traceability and compliance across PJM orders and standards
• Provide dashboards/templates for decision making and performance metrics
• Lead and mentor BAs and project teams to ensure consistent practices

Skills

Stakeholder management

Requirements gathering

Process modeling

Analytical thinking

Team leadership

Communication

MS Office

Education

Bachelor of Science, Information Technology, Business Administration

MBA (preferred)

PMP, CBAP, CSPO, PMI-ACP, CSM (preferred)

Tools

MS Office

Job description

Flexible Work Arrangement: Hybrid - Audubon, PA

Job Summary The Business Analyst (BA) supports Implementation Leads in coordinating activities related to FERC Order compliance. The BA leads the activities to ensure the regulatory requirements are accurately identified, clearly traced back to the source order, and consistently aligned with software and business requirements throughout the project lifecycle. The BA is also responsible for maintaining traceability and demonstrating compliance post-implementation. In addition, the BA documents necessary processes and collaborates with divisional teams to support compliance efforts. The role may involve reviewing, updating, or developing system mapping diagrams to clarify how system changes are impacted. Business Analysts also actively participate in monthly BA team meetings to share knowledge and stay aligned with best practices. In summary, a Business Analyst is responsible for understanding business needs related to FERC Order implementation, proposing data-driven solutions, facilitating communication, and ensuring that projects deliver value to the business. Their role is both strategic and tactical, requiring a mix of technical, analytical, and interpersonal skills.

Essential Functions:

• Assisting in implementation lead activities, including tracking project progress, timelines, and risks.
• Supporting business case development for new implementations or initiatives.
• Analysis of high-impacted business project to define objectives, scope, and deliverables in support of the project team.
• Collaborating with stakeholders (business users, product owners, managers) to identify and define business needs and objectives.
• Eliciting, documenting, and validating business requirements.
• Analyzing current business processes and identifying areas for improvement.
• Creating process models, workflow diagrams, and other visual representations of business processes.
• Documenting business requirements, use cases, user stories, and functional specifications related to FERC Order implementations.
• Serving as the primary point of contact between business stakeholders and technical teams.
• Communicating requirements clearly to development teams and ensuring alignment on project objectives.
• Understand the impact of business requirements for related NERC, FERC, Operating Agreement, and other compliance entities for the divisions that are supported.
• Documenting the requirements matrix to show adherence.
• Identify implementation performance metrics and provide data-driven insights to optimize processes.
• Analyzing performance metrics and user feedback to recommend process improvements or system enhancements.
• Provide templates of reports and dashboards to support decision-making.
• Provide leadership and guidance to business analysts and project teams by establishing analysis approaches, reviewing key deliverables, mentoring less-experienced analysts, and promoting consistent business analysis practices
• Develop and maintain customer focused relationships while ensuring proper controls are applied including following processes and standards.
• Develop content and participate in the monthly BA meeting that provides insight to the rest of the BAs around best practices, new support tools, changes to guidelines and processes, etc.
• Supporting the implementation of business process changes, including communicating changes to stakeholders and ensuring proper training.
• Identifying risks and helping to mitigate them during the change process.
• Ensure all business analysis activities support the broader strategic goals of the organization.
• Stays up to date on industry trends, methodologies, and best practices to continually enhance the effectiveness of business analysts.
• Provide leadership and guidance to business analysts and project teams by establishing analysis approaches, reviewing key deliverables, mentoring less-experienced analysts, and promoting consistent business analysis practices.
• Provide support to all BAs as needed to ensure a high quality of business support.
• May be engaged in some of the stakeholders process.

Characteristics & Qualifications:

Required:

• Bachelor of Science, Information Technology, Business Administration or Equivalent work experience
• At least 5 years of experience
• Business Analyst on projects or initiatives
• Ability to produce high-quality work products with attention to detail
• Ability to communicate effectively in a team environment
• Experience in quantitative and qualitative analysis
• Experience using verbal and written communications skills
• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
• Ability to communicate effectively with management, peers, and customers
• Experience documenting and improving business processes
• Ability to develop strong relationships with multiple departments and divisions
• Ability to work in a team environment as a team member or as team leader
• Ability to work independently and to train, guide or assist others to perform complex assignments
• Ability to work with, and gain the confidence of, parties with frequently conflicting interests to develop solutions to complex concerns
• Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence

Preferred:

• MBA, Business Administration
• Experience with PJM operations, markets, and planning functions
• Experience supporting any of PJM Committees
• Project Management Professional Certification (PMP)
• Other Certified Business Analyst Professional (CBAP)
• Other Certified Scrum Product Owner (CSPO)
• Other PMI Certified Agile Practitioner Certification (PMI-ACP)
• Other Certified Scrum Master (CSM)

PJM employees work collaboratively to maintain the reliability of North America’s largest centrally dispatched electric grid and to operate one of the world’s largest competitive wholesale electricity markets.

We seek talented candidates who thrive in a diverse, challenging and creative environment where they have opportunities to grow, learn new skills and build a career.

Learn more about PJM by visiting the Learning Center.

Discover your potential at PJM Interconnection!

We are proud of our company’s history, culture and community.

As the nation’s largest grid operator, the work we do every day requires every one of us.

We recognize and appreciate the different abilities, backgrounds, perspectives, experiences, cultures and needs of each individual.

If you're seeking a dynamic and supportive workplace that values innovation and creativity, we invite you to explore opportunities with our team.

Benefits:

• Medical, vision and dental insurance
• 401(k) plan with 100% employer match up to 5% of salary
• Non-elective 401(k) employer contribution
• Vacation and paid holidays
• Tuition reimbursement
• Life insurance
• Accidental death and dismemberment insurance
• Short-term and long-term disability coverage
• Business travel and accident insurance
• Child day care referral program
• Employee assistance program
• Adoption benefits recognized by the Dave Thomas Foundation for Adoption, which has named PJM one of the best adoption-friendly energy and utility companies in America.