Sr. IT Support - Desktop Engineer

Johnson Family Dental; Osage City (KS); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative dental organization is on the lookout for a talented IT Desktop Engineer to join their remote team. This role involves managing and deploying desktop environments, ensuring security and compliance while providing top-notch support. You'll work with cutting-edge technologies like Microsoft Intune and SCCM to optimize device management and application deployment. The organization values growth and inclusivity, offering a dynamic work environment where your contributions will make a significant impact. If you're passionate about IT and eager to enhance user experiences across the organization, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

401k Plan

Flexible Spending Accounts

Life Insurance

Disability Insurance

Telemedicine

Employee Discount Programs

Qualifications

• 3-5+ years of IT Desktop Engineer experience required.
• Strong hands-on experience with Microsoft Intune and application packaging.

Responsibilities

• Manage Microsoft Intune for device provisioning and security.
• Package and deploy Windows applications using SCCM and Intune.

Skills

Microsoft Intune

Application Packaging

Endpoint Management

Troubleshooting

Windows 10/11

macOS

PowerShell Scripting

IT Security Principles

Education

3-5+ years of experience in IT Desktop Engineering

Tools

SCCM

Autopilot

Endpoint Manager

BitLocker

Microsoft Defender for Endpoint

Job description

Overview

We are seeking a skilled IT Desktop Engineer with hands-on experience in Microsoft Intune, application packaging, and endpoint management. The ideal candidate will be responsible for deploying, managing, and troubleshooting enterprise-wide desktop environments while ensuring security, compliance, and performance.

This is a remote opportunity.

Schedule (days/hours)

Monday - Friday 8am - 5pm

Responsibilities

Device Management & Deployment:

1. Manage and administer Microsoft Intune for device provisioning, compliance, and security policies.
2. Configure and deploy Windows 10/11 and macOS devices using Autopilot and Endpoint Manager.
3. Monitor and optimize MDM (Mobile Device Management) and MAM (Mobile Application Management) policies.

Application Packaging & Deployment:

1. Package, test, and deploy Windows applications (MSI, App-V, Win32, IntuneWin) using SCCM, Intune, or third-party tools.
2. Maintain an enterprise-wide application repository, ensuring patch management and software updates.
3. Troubleshoot application deployment failures and optimize delivery methods.

Support & Troubleshooting:

1. Provide Level 2/3 support for end-users, addressing hardware, OS, and application-related issues.
2. Troubleshoot issues related to Intune configurations, group policies, and endpoint security.
3. Collaborate with the security and networking teams to ensure endpoint compliance and threat mitigation.

Endpoint Security & Compliance:

1. Implement BitLocker encryption, Defender for Endpoint, and compliance policies for data security.
2. Ensure adherence to ITIL, cybersecurity best practices, and compliance frameworks.
3. Perform regular system health checks, monitoring logs, and analyzing incidents.

Documentation & Training:

1. Develop and maintain technical documentation, SOPs, and knowledge base articles.
2. Conduct training sessions for IT support staff and end-users on device and application best practices.

Qualifications

1. 3-5+ years of experience in an IT Desktop Engineer or related role.
2. Strong hands-on experience with Microsoft Intune, Autopilot, and Endpoint Manager.
3. Expertise in application packaging (MSI, App-V, Win32, IntuneWin, PowerShell scripting).
4. Knowledge of Windows 10/11, macOS, and mobile device management (iOS/Android).
5. Familiarity with Group Policy, Active Directory, Azure AD, and Conditional Access policies.
6. Experience with SCCM (Configuration Manager), PowerShell scripting, and automation.
7. Strong troubleshooting skills in hardware, software, network connectivity, and OS issues.
8. Understanding of IT security principles, endpoint protection, and compliance policies.

Preferred Qualifications

1. Experience with Azure Virtual Desktop (AVD) or Windows 365.
2. Knowledge of Microsoft Defender for Endpoint, Sentinel, or other EDR solutions.
3. Familiarity with Citrix, VMware Horizon, or other VDI solutions.
4. IT certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101), Intune Administrator, or ITIL Foundation.

Compensation

$80,000 - $100,000 per year

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]