Sr IT Support Administrator

NetDocuments; Lehi (UT); On-site; USD 60,000 - 65,000; Full time

Job summary

Join a leading cloud-based content management platform as a Sr IT Support Administrator in Lehi, UT. You will play a crucial role in ensuring operational excellence, providing exceptional support, and driving innovative solutions in a hybrid work environment. This position offers a competitive salary and numerous benefits, including healthcare coverage and flexible PTO.

Benefits

90% healthcare premiums company covered

HSA company contribution

401K match at 4% with immediate vesting

Flexible PTO

10 paid holidays

Monthly contributions for wellness

Access to LinkedIn Learning

Qualifications

• Proficient in Windows and macOS administration.
• Skilled in system imaging and software management.
• Strong communication skills for effective IT support.

Responsibilities

• Deploy and maintain hardware and software.
• Deliver exceptional customer service and support.
• Manage ticket submissions and resolve issues promptly.

Skills

Windows Administration

macOS Administration

Customer Service

Troubleshooting

Communication

Education

Bachelor's Degree in IT

2-3 years in Helpdesk/IT Support

Tools

Microsoft Office

Active Directory

JAMF MDM

PowerShell

Bash Scripting

Job description

Join to apply for the Sr IT Support Administrator role at NetDocuments

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [e-mail] so our team members can review.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things, and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.

Other Recent Awards Include:

• Two-time winner (2024, 2023) National Top Workplaces
• Two-time winner (2024, 2023) Top Workplace innovation
• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
• 2024 Cultural Excellence
• 2024 Technology Industry
• 2023 Top Workplace Leadership
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

Your Opportunity For Impact:

This position is onsite at our Lehi, UT office. As an IT Administrator within our forward-thinking business IT team, you are at the forefront of ensuring operational excellence in our digital workspace. Specializing in both PC and Mac environments, this role is pivotal in diagnosing, troubleshooting, and resolving system issues, providing a seamless technological experience for our team members. Your expertise in software and hardware updates, system diagnostics, and innovative technology deployment will not only enhance our IT infrastructure but also drive our company’s success through superior customer service and innovative solutions. Join us to become a key player in a team that values technology, efficiency, and support.

What Your Contributions Will Be:

• Tech Deployment & Maintenance: Seamlessly deploy and maintain hardware, ensuring all machines are up to date and fully functional.
• Software Management: Image and manage operating systems and application software, adhering to the latest compliance, security, and industry standards.
• Equipment Provisioning: Efficiently deploy company-issued equipment, ensuring all NetDocuments staff are well-equipped for success.
• Outstanding Service & Support: Deliver exceptional customer service with a positive attitude.
• Ticket Management: Promptly engage, respond, and resolve ticket submissions, managing and dispatching within agreed Service Level Agreements (SLAs).
• User & Technical Support: Offer both face-to-face and remote support, ensuring optimal functionality of user accounts, conference rooms, offices, and shared equipment.
• Innovative Solutions: Actively seek and implement innovative solutions to enhance support efficiency and effectiveness.
• Continuous Improvement: Participate in the development of team and company technical standards, leveraging data for process enhancements.
• Other duties as assigned.

Required Education And Experience:

• Either a bachelor’s degree in an IT related field or 2-3 years in a Helpdesk/IT Support role
• Proficient in Windows and macOS administration, with a strong focus on providing excellent end-user support.
• Skilled in system imaging, setup, deployment, and supporting Microsoft Office applications, including Office 365 and Outlook.
• Experienced in Microsoft Active Directory and Entra ID for user management, Exchange mailbox administration, and following security practices to safeguard data and systems.
• Capable of efficiently troubleshooting network and VPN connectivity issues, managing cloud-based email solutions, and overseeing system security software installations.
• Adept at hardware troubleshooting, including printers and managing AV equipment for conference rooms, ensuring smooth operation.
• Strong communication skills, able to offer clear and effective support to employees, enhancing their understanding and use of IT resources.
• Physically able to handle IT equipment tasks, such as lifting systems and monitors, and performing under-desk cabling.

Ideally You Will Have:

• Experience in JAMF MDM (Mobile Device Management)
• Experience in PowerShell and/or Bash Scripting
• Experience in PowerAutomate and associated products such as Forms, SharePoint, OneDrive for Business, etc.
• Fundamental understanding for recognizing potential security concerns both with hardware and on a software level.
• Relevant MS certifications, CompTIA+ or JAMF Pro Certs

What You Will Receive:

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn Learning with monthly dedicated time to explore

Compensation Transparency

The annual compensation range for this position is: $60,000 - $65,000

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development