Wavicle Data Solutions Looking for Sr. IT Support Specialist at Remote

Wavicle Data Solutions; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a seasoned IT leader to oversee a dynamic team responsible for the configuration and maintenance of IT systems and networks. This pivotal role involves onboarding and offboarding processes, implementing IT policies, and ensuring compliance with security measures. The ideal candidate will have a strong background in Microsoft technologies and a proven track record in leadership. Join a forward-thinking company where your expertise will drive innovation and efficiency in IT services, all while fostering a collaborative environment that encourages growth and knowledge advancement.

Qualifications

• 5+ years of experience with 2+ years in a leadership role.
• Strong knowledge of Microsoft Azure, Active Directory, and MS Intune.

Responsibilities

• Lead IT team in configuring and maintaining networks and systems.
• Implement IT policies and manage asset inventory effectively.

Skills

Microsoft Azure technology

Active Directory

MS Intune

PowerShell

Network security

Data backup

VPN

Documentation skills

Leadership skills

Time management

Education

Bachelor's degree in Computer Science

Master's degree in Information Systems

Tools

Microsoft Office 365

Ticketing systems

Video conferencing tools

Job description

What you will do

In this leadership role, you and your team will be responsible for:

Day-to-day Responsibilities:
Configuration and imaging of laptop computers.

Installation, configuration and maintenance of networks, printers, computers, system software and updates.

Onboarding and offboarding employees/contractors to Microsoft Office 365 and Azure Active Directory & Intune policies.

Sending assets to employees on prior onboarding and follow-ups.

Exit formalities, collecting assets from employees with standard procedure.

Performing defined monitoring tasks for the region and enterprise.

Diagnosing and resolving hardware, software, WiFi and system issues.

Utilizing company ticketing system.

Implementing IT policies. Keep policy documents up-to-date and strictly follow the IT policies and compliances.

Maintaining inventory of all IT assets and service records.

Remote support for employees online and offline software, hardware requests.

Responsible for coordinating with vendors for service and warranty checks.

Responsible for setting and maintaining firewall controls.

Leadership/Strategic Responsibilities:
Work with Company Leadership to recommend and implement advanced technologies.

Continually review installed environments identifying areas for improvement to streamline and create efficiencies within the environments.

Collaborate with Company leadership to hire new team resources as deemed necessary and provide reporting relationship support per Company requirements.

Assist with annual budgeting and approval of spending related to internal IT Services.

Define and implement advance measures for privacy and security as the Company services and product demand.

Continue to advance yours and your team’s knowledge through training aligned with the Company goals.

What You Bring

Bachelor or Master’s degree in Computer Science, Information Systems or related degree is required.

5+ years of overall professional work experience, with at least 2 years in a leadership role.

Excellent working knowledge with:
Microsoft Azure technology, Active Directory, MS Intune (including Group Policy creation/assignment), mobile device management, Exchange, PowerShell, Security & Compliance.

Microsoft Office 365 Enterprise and associated software (i.e., Outlook, SharePoint, OneDrive, etc.).

Networks, network security, VPN, data backup, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP).

Implementing Automation throughout an Office 365/Azure Active Directory environment.

Knowledge in Mail configuration & migration.

Experience with operating system installation, upgrades and patching.

Knowledge of video conferencing setup and public accessories setups is a plus.

Knowledge on Biometric configuration.

Experience in setting up and customizing workflows in ticketing systems.

Ability to work independently in a fast-paced environment.

Strong documentation skills.

Strong time management and organizational skills. Must be able to juggle multiple tasks at any given time.

Excellent oral and written communication skills.

Strong leadership skills.