Senior IT Support Specialist (Remote, US)

Tbwa Chiat/Day Inc; United States; Remote; USD 63,000 - 122,000; Full time

Job summary

Join a dynamic IT team at a forward-thinking company that is revolutionizing the insurance industry. As a Senior IT Support Specialist, you'll leverage your extensive technical expertise and exceptional customer service skills to enhance user experiences and streamline processes. This role offers a unique opportunity to shape the future of technology within the organization while working remotely. You'll be part of a rapidly growing team that values innovation and collaboration, making a significant impact on the company's trajectory. If you're passionate about technology and eager to contribute to a transformative mission, this is the perfect opportunity for you.

Benefits

Competitive Salary & Equity

Comprehensive Medical, Dental, and Vision Plans

20 days PTO + 11 paid holidays

Parental Leave - up to 8 weeks

401K Company Contribution

Work-from-home stipend of $1,500

Annual Professional Development Fund of $2,000

Be Well Program - $50/month

Referral Program and Reward

Qualifications

• 5+ years of IT experience with strong troubleshooting skills.
• Expertise in Google Workspace and MDM for macOS and Windows.

Responsibilities

• Manage applications and user settings while ensuring security configurations.
• Provide technical support for complex hardware and software issues.

Skills

Troubleshooting

Customer Service

Time Management

Problem Solving

Automation

Scripting (Python)

Education

Bachelor's Degree in IT or related field

Tools

Google Workspace

Okta

Mobile Device Management (MDM)

Ticketing Systems

Job description

Senior IT Support Specialist (Remote, US)

Remote, United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join Openly. Here’s why:

• Established success, rapid expansion: Openly thrives in 24 states, powered by thousands of satisfied independent agents and policyholders, and continues to expand its reach across the country.
• Strategic growth backed by leaders in innovation: Openly is supported by some of the world’s leading investors, including Google’s “Gradient” AI-focused fund, Allianz X, Eden Global Partners, Advance Venture Partners, Obvious Ventures, Clocktower Technology Ventures, and Point Judith Capital.
• Help shape Openly’s future: With a strong foundation, Openly offers unparalleled opportunities to directly influence our trajectory and make a significant impact as we continue to scale and revolutionize the insurance industry.

We are seeking a highly motivated and skilled Sr IT Specialist to join our dynamic IT team. The ideal candidate should possess 5+ years of experience in IT roles, with a strong knack for troubleshooting technical issues and exceptional customer service skills. The role requires a proactive individual who excels at time management and can work effectively both independently and as part of a team.

Key Responsibilities:

• Administer and manage our applications, including user management, security configurations, application settings, and integrations.
• Collaborate with IT Leadership to define and implement best practices, standards, and policies around all applications company-wide.
• Design and implement integrations, workflows and automations to streamline processes, improve efficiency, and enhance user experience within our technology stack.
• Provide subject matter expertise, mentorship, and support to individuals on your team.
• Provide technical support on escalated, complex issues for end users, addressing hardware, software, and network issues promptly and effectively.
• Collaborate with team members and other departments to escalate complex issues to higher level support or appropriate personnel.
• Deliver exceptional customer service by effectively communicating technical solutions in a clear and understandable manner to nontechnical users.
• Contribute to the development and improvement of IT processes and procedures to enhance overall efficiency and effectiveness.
• Collaborate on technical discussions with your team.
• Contribute to important architectural and technical decisions.
• Prioritize and manage tasks effectively to meet established service level agreements (SLAs) and project deadlines.
• Provide support to both macOS and Windows environments.

Requirements:

• Extensive IT Experience: 5+ years of proven technical experience in IT, with a strong foundation in hardware, software, and network troubleshooting.
• MDM & OS Proficiency: Expertise in Mobile Device Management (MDM) for macOS and Windows, coupled with deep knowledge of both operating systems.
• Google Workspace & Okta Expertise: Proficient in Google Workspace applications and Okta, demonstrating ability to manage and support core business tools.
• Automation & Scripting Skills: Knowledge of automation and scripting, including Python or no-code solutions, for efficient problem-solving and process improvement.
• Customer-Focused Problem Solver: Excellent customer service and communication skills, combined with strong problem-solving abilities and experience with ticketing systems.
• Location [Remote]: EST or CST with the ability to work EST hours.

The target salary range represents the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.

Target Salary Range: $77,520 - $109,012.50 USD

Full Salary Range: $63,960 - $121,125 USD

Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.

Competitive Salary & Equity

Comprehensive Medical, Dental, and Vision Plan Offerings

Life and disability coverage including voluntary options

Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies.

Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements.

401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.

Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace.

Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually.

Be Well Program - Employees receive $50 per month to use towards your overall well-being.

Referral Program and Reward.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.

Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.