Sr IT Operations Specialist

MKS Instruments; Andover (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented Sr IT Operations Specialist to join their OCIO team. This role focuses on streamlining processes, managing labor tracking, and enhancing metrics reporting. Ideal candidates will possess strong organizational skills and a passion for continuous improvement. You will collaborate across divisions, ensuring accurate operations and contributing to special projects. This is a fantastic opportunity to impact the company's operational efficiency while working in a supportive and innovative environment.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage and prioritize tasks effectively.

Responsibilities

• Partner with HR to maintain IT labor records and produce hiring reports.
• Develop and operate metrics reporting tools for project management.
• Participate in transitioning financial tracking systems to new platforms.

Skills

Labor Tracking

Metrics Reporting

Project Financial Tracking

Collaboration

Data Management

Education

Bachelor's Degree

Tools

Service Now

Excel

Job description

The Sr IT Operations Specialist will work as a part of the OCIO team to streamline processes and support thelaunch and run of new ways of working.The Sr IT Operations Specialist will be focused on building and operating key models, creating connectivity between systems and processes and running the metrics reporting processes.

This position requires a significant amount of communication and collaboration within IT and with other MKS divisions to ensure timely and accurate operations. The candidate should be highly organized and able to manage and prioritize or reprioritize work as needed.

Strong candidates for this position are detail oriented, highly organized, and results driven. They enjoy learning systems and processes and appreciate the importance of continuous improvement. They are passionate about the methods they employ while remaining open to learning new methods that can increase their productivity.

Responsibilities include but are not limited to:

Labor tracking

• Partner with technology leadership and HR to maintain one book of record for incoming IT labor associated with the three hiring strategies.
  • Conduct weekly follow ups with leaders to ensure dates and financials are updated
  • Provide finance regular updates as required to ensure company financials provide an accurate picture of IT Labor
• Maintain labor tracker in a manner that allows for growth of hiring strategies over time including
• Partner with HR to produce report of total IT population (employees and planned hires) by standard geography and skill type
• Produce monthly and quarterly reports on hiring metrics including progress versus plan, progress by strategy and progress by role type and geography.

Metrics Reporting

• Become proficient at using metrics reporting tools and processes under development for the project portfolio and key supplier management.
• Operate monthly and quarterly metrics reporting by reaching out to data owners, obtaining updates and rendering dashboards.
• Add data types and sets to dashboards as required
• Update key meeting schedule using tracker and reach out to metrics producers as dates change

Project and Program Financials and Project Resource Capacity

• Develop proficiency in project financial and labor capacity trackers built as part of OCIO ways of working.Help data owners operate trackers and make enhancements based on requirements provided by relevant stakeholders.
• Participate in the transition of .xls based project financial tracking to Service Now based financial and capacity tracking.
• Supplement tools by building management dashboards and views for program and portfolio governance

Special Projects

• Advance special projects as required at the request of OCIO

We are interested in a qualified candidate who is eligible to work in the United States. However, we will not be sponsoring work visas for this position, at this time.

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:[e-mail].

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role