Sr. IT Operations Manager (5581)

MetroStar Systems, Inc.; Virginia (MN); On-site; USD 100,000 - 130,000; Full time

Job summary

MetroStar Systems, Inc. seeks a Sr. IT Operations Manager to manage and oversee daily operations within a dynamic DoD logistics environment. The role entails ensuring system stability, leading operational processes, mentoring IT staff, and collaborating across teams to maintain seamless IT service delivery.

Benefits

Health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off (PTO) and holidays

Parental Leave and dependent care

Employee assistance and wellness programs

Qualifications

• 5+ years managing daily IT production operations ensuring system achieves established performance objectives.
• 7+ years’ experience working in a network operations or IT operations center.
• Strong understanding of IT infrastructure, including servers, networks, virtualization, and cloud environments.

Responsibilities

• Oversee daily IT production operations, ensuring high availability and performance of critical systems and services.
• Lead and mentor a team of IT operations staff, providing guidance and support to enhance team performance.
• Develop and maintain standard operating procedures (SOPs) to improve operational efficiency.

Skills

Communication

Problem-Solving

Leadership

Analytical Skills

Education

Bachelor’s Degree in Information Systems or Business Operations

ITIL4 Practice Manager Certification

Job description

As Sr. IT Operations Manager, you’ll manage and oversee daily IT production operations in a fast-paced environment within DoD logistics. The ideal candidate will bring extensive experience working in a Network Operations Center (NOC) or IT Operations Center, ensuring the stability, performance, and availability of IT systems and services. This role involves leading operational processes, monitoring critical infrastructure, troubleshooting issues, and collaborating with cross-functional teams to maintain seamless IT operations.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Oversee daily IT production operations, ensuring high availability and performance of critical systems and services.
• Manage and monitor IT infrastructure, networks, and applications within a Network Operations Center (NOC) or IT Operations Center.
• Respond to incidents, identify root causes, and implement solutions to minimize downtime and impact on business operations.
• Lead and mentor a team of IT operations staff, providing guidance and support to enhance team performance.
• Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency.
• Collaborate with other IT teams, including engineering and security, to resolve technical issues and implement changes.
• Monitor system alerts, logs, and metrics to proactively identify and address potential issues.
• Prepare and present operational performance reports and metrics to leadership.
• Manage change management and maintenance schedules to minimize disruption to IT services.
• Ensure compliance with organizational policies, procedures, and industry best practices.

What you’ll need to succeed:

• Active DoD Secret security clearance
• Bachelor’s Degree in Information Systems or Business Operations, or equivalent experience.
• You currently hold the ITIL4 Practice Manager: Plan, Implement, and Control Certification.
• 5+ years managing daily IT production operations ensuring system achieves established performance objectives.
• 7+ years’ experience working in a network operations or IT operations center.
• 5+ years’ experience implementing IT operations concepts, practices, and procedures.
• Strong understanding of IT infrastructure, including servers, networks, virtualization, and cloud environments.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and take ownership of projects.
• Ability to easily communicate recommendations and issues to high-level General Officers/executives to influence decisions that support the organization's overall strategic plan
• Proven experience managing and troubleshooting IT systems, networks, and applications.

Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Employee assistance and wellness programs

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits . Plus, check out our accolades.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Interested in building your career at MetroStar? Get future opportunities sent straight to your email.

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Please stay vigilant—MetroStar only communicates through official channels. Communications from “@metrostarcareers.com” are not legitimate; if you suspect fraudulent activity, contact us directly.

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