Senior Sales Strategy & Operations Manager - SMB, CMRL, MM (Account Management/Retention)

Motive; United States; Remote; USD 110,000 - 169,000; Full time

Job summary

Motive seeks a Senior Sales Strategy & Operations Manager to drive revenue growth through strategic execution. The role involves collaboration across departments, fostering effective sales operations, and utilizing data for performance management, focusing on the SMB/Commercial segments.

Benefits

Health Benefits

401k Contribution

Paid Time Off

Short and Long Term Disability Coverage

Life Insurance

Qualifications

• 7+ years of Field Sales/Revenue Operations experience in SaaS.
• Ability to manage multiple projects effectively in a fast-paced environment.
• Expert in Excel and Google Sheets, able to analyze complex data sets.

Responsibilities

• Drive sales operations and management, focusing on account growth.
• Own dashboards and reports, manage performance metrics.
• Partner with cross-functional teams to improve sales efficiency.

Skills

Spreadsheet Management

Data Analyzing

Salesforce Reporting

Project Management

Self-Starter

Data Structures

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Sales Strategy & Operations at Motive drives the strategy, execution, and scale of Motive’s revenue growth. Our work is cross-functional and touches nearly every part of the business.

We are looking for a Senior Sales Strategy & Operations Manager -SMB, CMRL Account Management/Retention (individual contributor) who will bring innovation, experience, and a fresh perspective to our team. Your ability to think strategically, adapt quickly, and get things done will earn credibility with all levels of the organization. Our mandate is to make the sales motion run more effectively, efficiently, and ultimately drive higher productivity. This role will bring a data driven perspective to forecasting, pipeline generation and management, and other sales metrics. You will collaborate closely with the SMB/Commercial & Mid Market Sales Operations team, Sales Leadership, and the broader Go-to-Market organization.

What You'll Do:

• Serve as the primary sales operations business partner to the SMB/Commercial/Mid Market Account Management organization
• Own and drive Account Management business review cadences. Pinpoint drivers of performance and lead initiatives to increase growth and efficiency and reduce churn
• Own key reports and dashboards for the Account Management team (Salesforce, G-Suite, Tableau)
• Drive churn forecasting and analysis with GTM leadership
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the sales organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Be the connective tissue between sales and the rest of the Enterprise business
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale

What We're Looking For:

• 7+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company within the Enterprise segment, including experience with Account Management and Customer Success functions
• Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
• Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
• Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
• Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance
• Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
• Expert in Excel, Google Sheets, analysis, manipulate and analyze data sets and ability to draw conclusions/insights from unfamiliar data

Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. For this role, the compensation range is:

United States

$110,000—$169,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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