Sr IT Business Analyst - Digital Communications

USA-MiniMed Distribution Corp. 1018; Los Angeles (CA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

MiniMed seeks a Senior IT Business Analyst, Digital Communications, to translate business needs and customer journeys into clear, actionable requirements. You will work with business users to document processes, identify dependencies, and ensure alignment from discovery through delivery, with a strong focus on SMS and compliant privacy practices.

You will collaborate with Digital Technology, Commercial, Marketing, Legal, Privacy, and external vendors across U.S.

Qualifications

• Translate business needs and product direction into clear requirements and user stories.
• Lead detailed requirements gathering with a primary focus on SMS.
• Ensure requirements meet regulatory, privacy, and consent considerations.

Responsabilités

• Partner with Product Manager and stakeholders to understand digital communication needs and desired outcomes.
• Lead requirements gathering and analysis for digital communication initiatives, with a primary focus on SMS.
• Translate business needs into clear business and functional requirements, user stories, acceptance criteria, and end-to-end scenarios for technical delivery.
• Work with business users to validate requirements and expected outcomes before development.
• Incorporate Legal, Privacy, Quality, consent, and regulatory requirements into detailed requirements.
• Understand HIPAA, TCPA, privacy, consent considerations to identify review needs.
• Document current-state and future-state processes and journeys for solution design.
• Identify data, integration, dependencies, and operational impacts.
• Coordinate with cross-functional teams to manage dependencies and timelines.
• Support product management with backlog refinement and ensuring readiness for delivery.
• Maintain requirement traceability and communicate changes to impacted teams.
• Assist with testing, release, and production deployment readiness.

Connaissances

Requirements gathering

Stakeholder management

Digital communications

SMS familiarity

Outils

Salesforce Marketing Cloud

Salesforce CRM

Description du poste

We anticipate the application window for this opening will close on - 30 Oct 2026

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

The Sr IT Business Analyst, Digital Communications, will translate business needs, customer journeys, and product direction into clear, validated, and technically implementable requirements. You will work directly with business users to understand processes and use cases, document requirements, identify dependencies, and ensure requirements remain aligned as solutions move from discovery through implementation.

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

At MiniMed, we are committed to making every day better for people living with diabetes. As a Senior IT Business Analyst - Digital Communications, you will support the delivery and continued expansion of MiniMed's digital customer communication capabilities, with a strong focus on SMS.

Working closely with Digital Technical Global Communications lead, this role will translate business needs, customer journeys, and product direction into clear, validated, and technically implementable requirements. You will work directly with business users to understand processes and use cases, document requirements, identify dependencies, and ensure requirements remain aligned as solutions move from discovery through implementation.

The role will work across Digital Technology (DT), Commercial, Marketing, Quality, Architecture, Legal, Privacy, and external vendor partners across U.S. and OUS markets. You will also work closely with technology delivery leads, platform owners, developers, and QA teams to support successful development, testing, release, and stabilization of digital communication capabilities.

The ideal candidate understands end-to-end customer journeys and business processes from a digital communications perspective, particularly SMS, and can bridge the gap between business users and technical delivery teams. Experience in a regulated healthcare or life sciences environment and familiarity with HIPAA, TCPA, privacy, consent, and communication preference requirements is highly desirable.

Experience with the Salesforce ecosystem, particularly Salesforce Marketing Cloud and Salesforce CRM capabilities supporting digital communications and customer engagement, is strongly preferred.

Responsibilities

• Partner with the Product Manager and business stakeholders to understand digital communication needs, customer journeys, business processes, and desired outcomes.
• Lead detailed requirements gathering and analysis for digital communication initiatives, with a primary focus on SMS.
• Translate business needs and product direction into clear business and functional requirements, user stories, acceptance criteria, process flows, and end-to-end scenarios that can be implemented by technical teams.
• Work directly with business users across MiniMed to validate requirements, business rules, customer journeys, and expected outcomes before development.
• Ensure approved Legal, Privacy, Quality, consent, and regulatory requirements are accurately incorporated into detailed business and technical requirements.
• Understand applicable HIPAA, TCPA, privacy, consent, and communication preference considerations sufficiently to identify when requirements or proposed changes may require additional review or clarification.
• Document current-state and future-state business processes and customer journeys to support solution design and implementation.
• Identify and document business rules, exception scenarios, data requirements, integration needs, upstream and downstream dependencies, and operational impacts.
• Coordinate with cross-functional teams to identify and stay ahead of cross-team dependencies, decisions, risks, and deliverables that could impact implementation timelines.
• Partner with Architecture, platform owners, technology delivery leads, developers, QA teams, data teams, and external vendors to clarify requirements throughout solution design and development.
• Support Product Management with backlog development and refinement, ensuring requirements and acceptance criteria are sufficiently defined and ready for technical delivery.
• Maintain requirement traceability and ensure changes, decisions, and dependencies are documented and communicated to impacted teams.
• Support technical delivery leads and platform owners in preparing digital communication capabilities for testing, release, and production deployment.