Program Director, Tolling & Contact Center Operations (Onsite - New York | Relocation Available)

Maximus; Tysons (VA); On-site; USD 145,000 - 155,000; Full time

Job summary

Maximus is seeking a seasoned Project Financial Manager in Tysons, VA to oversee budgeting, forecasting, and P&L analysis for a state tolling contract. You will lead day-to-day operations, drive financial controls, and coordinate with the state client to meet performance targets.

The role requires 10+ years of experience, PMP certification, and a proven ability to manage large call center operations (~700 agents) while maintaining KPIs and compliance.

Qualifications

• Bachelor’s degree in a relevant field with 10+ years of professional experience.
• Experience leading day-to-day tolling contract operations and large call centers with KPIs and SLAs.
• Willingness to relocate to New York state; current residency ok if already there.
• PMP certification is preferred and demonstrates program management expertise.

Responsibilities

• Oversee financial performance, budgeting, forecasting, and P&L analysis.
• Serve as primary contact for the state client.
• Ensure contract compliance with all requirements and regulations.
• Set goals with Project Manager that support overall strategy.
• Oversee administrative operations including budget, financial controls, and HR.
• Plan, develop and schedule priorities to achieve performance goals.
• Review management, productivity, and financial reports to ensure objectives.
• Participate in audits, forecasts, and modeling to guide direction.
• Manage operational managers with performance appraisals and development guidance.
• Demonstrate proactive leadership in achieving corporate goals.
• Perform other duties as assigned by management.

Skills

Leadership

Operational management

KPIs & SLAs management

Client communications

Report creation/presentation

Process improvement

Education

Bachelor's degree in relevant field

Project Management Professional (PMP) certification

Job description

Essential Duties and Responsibilities:- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.- Act as the primary contact for the state client.- Ensure program operations are in compliance with all applicable requirements of the contract, as well as State and federal regulations.- Ensure goals and objectives are established by Project Manager that support the overall Project strategies.- Oversee all project administrative operations including budget, financial controls, and human resources.- Plan, develop and schedule priorities for achieving operational and performance goals.- Review management, productivity, and financial reports and studies to ensure program objectives are met.- Participate in internal audits, research studies, forecasts, and modeling exercises to support Project direction and guidance.- Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.- Demonstrate a high level of dedication and proactive leadership in meeting corporate goals and program objectives.- Perform other duties as assigned by management.Minimum Requirements- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.- Experience leading day-to-day operations of state tolling contracts.- Experience leading day-to-day operations for a large call center (~700 contact center agents) including meeting all KPIs, SLAs, quality, and compliance requirements.- Must currently live in, or, be willing to relocate to New York state.- Experience implementing a State contract of at least 750 people.- Project Management Professional (PMP) certification.- Experience creating and presenting reports to clients, highlighting successes, identifying opportunities for improvement, and creating and leading process improvement efforts.EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail] .Minimum Salary$145,000.00Maximum Salary$155,000.00