Sr Implementation Operations Manager

Vizient; Chicago (IL); On-site; USD 77,000 - 135,000; Full time

Job summary

Vizient seeks a seasoned professional to lead operational coordination for complex implementation projects, ensuring efficient workflows and successful client onboarding. You will collaborate with clients, suppliers, distributors, and cross-functional teams to resolve challenges, mitigate risks, and drive continuous improvement.

You will mentor team members, promote standardized processes, and strengthen partnerships while supporting timely contract activation and value realization for clients.

Qualifications

• Bachelor’s degree or higher; relevant field preferred.
• 5+ years of experience in complex implementation operations.
• Proven ability to coordinate multiple workstreams and ensure timely project delivery.
• Strong understanding of risk detection, workflow dependencies, and process improvements.
• Excellent communication and client-facing collaboration; travel as needed.

Responsibilities

• Lead operational coordination across multiple workstreams to deliver consistent execution.
• Oversee activation activities and coordinate with clients, suppliers, and cross-functional teams.
• Identify risks, dependencies, and gaps; develop scalable solutions.
• Mentor Operations Specialists in activation and problem-solving.
• Improve workflows and implement standardized processes for efficiency.
• Support onboarding and value realization for clients.

Skills

Operational coordination

Project coordination

Cross-functional collaboration

Client communication

Mentoring

Travel readiness

Education

Bachelor's degree preferred

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will lead operational coordination and execution for complex implementation projects, ensuring efficient workflows, successful contract activation, and seamless client onboarding. You will collaborate with clients, suppliers, distributors, and cross-functional teams to resolve operational challenges, mitigate risks, and improve implementation performance. You will drive operational excellence through process optimization, standardized practices, and continuous improvement while mentoring team members and strengthening operational partnerships.

Responsibilities

• Lead operational coordination across complex implementation projects and multiple workstreams to ensure consistent execution, alignment, and successful outcomes.
• Oversee implementation activation activities, coordinating dependencies across clients, suppliers, distributors, Project Leads, and cross-functional teams to support timely contract activation.
• Identify operational risks, workflow dependencies, and process gaps, developing proactive solutions that improve implementation execution and client readiness.
• Manage operational priorities, coordinate resources, and optimize workflows to improve efficiency, consistency, and implementation performance.
• Serve as a trusted operational advisor to clients and internal teams, resolving complex issues, addressing implementation barriers, and strengthening operational partnerships.
• Collaborate with Client Delivery, Sales, Supplier Services, Spend Management, and other cross-functional teams to improve communication, workflow integration, and implementation effectiveness.
• Lead continuous improvement initiatives by evaluating operational processes, identifying root causes of inefficiencies, and implementing scalable solutions.
• Develop and promote standardized operational processes, implementation methodologies, and best practices to improve consistency and organizational efficiency.
• Mentor Operations Specialists in implementation activation, operational problem-solving, client communication, and continuous improvement practices.
• Support successful client onboarding and value realization by improving operational responsiveness, minimizing delays, and ensuring effective implementation execution.

Qualifications

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience managing complex implementation operations, coordinating multiple workstreams, and supporting successful project execution.
• Strong understanding of operational workflows, implementation activation processes, and cross-functional dependencies.
• Demonstrated ability to identify operational risks, resolve complex issues, and develop effective process improvements.
• Strong project coordination, organizational, and prioritization skills with the ability to manage competing demands.
• Excellent communication, relationship management, and collaboration skills with the ability to engage clients, suppliers, and cross-functional teams.
• Experience developing standardized workflows, implementing operational best practices, and driving continuous improvement initiatives.
• Ability to mentor team members, share operational expertise, and promote consistent execution across teams.
• Willingness to travel

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.