Sr Implementation Operations Manager

Vizient; Irving (TX); On-site; USD 77,000 - 135,000; Full time

Job summary

Vizient in Irving, TX is seeking an experienced Operations Manager to lead operational coordination and execution for complex implementation projects. You will drive onboarding, contract activation, and cross-functional collaboration to deliver efficient workflows and strong client outcomes.

You will mentor Operations Specialists, identify risks, and implement standardized processes to improve performance. Willingness to travel and a results-driven mindset are valued.

Qualifications

• 5+ years of relevant experience in implementation operations.
• Experience coordinating multiple workstreams and cross-functional dependencies.
• Ability to mentor team members and promote standardized practices.

Responsibilities

• Lead operational coordination across complex implementation projects and multiple workstreams to ensure consistent execution and outcomes.
• Oversee activation activities, coordinating dependencies across clients, suppliers, distributors, Project Leads, and cross-functional teams.
• Identify operational risks, workflow dependencies, and process gaps; develop proactive solutions.
• Manage operational priorities, resources, and workflows to improve efficiency and performance.
• Serve as a trusted operational advisor to clients and internal teams, resolving issues and strengthening partnerships.
• Collaborate with Client Delivery, Sales, Supplier Services, Spend Management, and other teams to improve communication and workflow integration.
• Lead continuous improvement initiatives by evaluating processes and implementing scalable solutions.
• Develop standardized operational processes and implementation methodologies.
• Mentor Operations Specialists in activation, problem-solving, and client communication.
• Support onboarding and value realization by improving responsiveness and reducing delays.

Skills

Project coordination

Cross-functional collaboration

Client communication

Mentoring

Education

Bachelor's degree

Job description

Excited to grow your career?

We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Our people make all the difference in our success.

Summary:

In this role, you will lead operational coordination and execution for complex implementation projects, ensuring efficient workflows, successful contract activation, and seamless client onboarding. You will collaborate with clients, suppliers, distributors, and cross-functional teams to resolve operational challenges, mitigate risks, and improve implementation performance. You will drive operational excellence through process optimization, standardized practices, and continuous improvement while mentoring team members and strengthening operational partnerships.

Responsibilities:

• Lead operational coordination across complex implementation projects and multiple workstreams to ensure consistent execution, alignment, and successful outcomes.
• Oversee implementation activation activities, coordinating dependencies across clients, suppliers, distributors, Project Leads, and cross-functional teams to support timely contract activation.
• Identify operational risks, workflow dependencies, and process gaps, developing proactive solutions that improve implementation execution and client readiness.
• Manage operational priorities, coordinate resources, and optimize workflows to improve efficiency, consistency, and implementation performance.
• Serve as a trusted operational advisor to clients and internal teams, resolving complex issues, addressing implementation barriers, and strengthening operational partnerships.
• Collaborate with Client Delivery, Sales, Supplier Services, Spend Management, and other cross-functional teams to improve communication, workflow integration, and implementation effectiveness.
• Lead continuous improvement initiatives by evaluating operational processes, identifying root causes of inefficiencies, and implementing scalable solutions.
• Develop and promote standardized operational processes, implementation methodologies, and best practices to improve consistency and organizational efficiency.
• Mentor Operations Specialists in implementation activation, operational problem-solving, client communication, and continuous improvement practices.
• Support successful client onboarding and value realization by improving operational responsiveness, minimizing delays, and ensuring effective implementation execution.

Qualifications:

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience managing complex implementation operations, coordinating multiple workstreams, and supporting successful project execution.
• Strong understanding of operational workflows, implementation activation processes, and cross-functional dependencies.
• Demonstrated ability to identify operational risks, resolve complex issues, and develop effective process improvements.
• Strong project coordination, organizational, and prioritization skills with the ability to manage competing demands.
• Excellent communication, relationship management, and collaboration skills with the ability to engage clients, suppliers, and cross-functional teams.
• Experience developing standardized workflows, implementing operational best practices, and driving continuous improvement initiatives.
• Ability to mentor team members, share operational expertise, and promote consistent execution across teams.
• Willingness to travel

Career Framework:

Professional - Senior Associate (P3)

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers