Sr. Human Resources Generalist

Chick-fil-A Supply; Lubbock (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Chick-fil-A Supply is seeking a Sr. Talent Specialist to support recruitment initiatives, manage HR records, payroll administration, and employee relations at the Lubbock DC.

You will partner with the Regional Talent Leader to drive talent strategy and a culture of care, safety and excellence across the facility. The role requires a Bachelor's degree and 3 years HR experience, including distribution/manufacturing exposure, with strong English communication and change management skills.

Qualifications

• Bachelor's Degree required.
• 3 years of HR-related experience, including at least 1 year in a distribution or manufacturing environment.
• Knowledge of general HR policies, procedures, and practices.
• Ability to build relationships and influence across multiple operations.
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
• Willingness to travel occasionally, including overnight trips.
• Experience with investigations (accidents, harassment) is a plus.
• Experience recruiting and developing a strong, diverse team.

Responsibilities

• Support Recruitment initiatives to staff DC operations, including coordinating interview logistics and forecasted requirements.
• Oversee records management in HR system for all staff, analyze data for KPIs and provide insights.
• Drive employee engagement across departments and develop initiatives reflecting Chick-fil-A Supply values.
• Advise leaders on employment law, performance management, policies (FMLA, ADA, workers' comp).
• Oversee payroll administration for the DC and resolve issues for staff and leaders.
• Maintain awareness of market-driven compensation trends.
• Coordinate training sessions and seminars with Talent Leader and Legal for compliance.
• Collaborate with Talent Leader and leadership to drive talent strategy and culture.

Skills

Relationship building

Influence others

HR policies

Change management

English communication

Investigations

Flexibility

Travel readiness

Education

Bachelor's Degree

Tools

HRIS systems

Payroll administration

Job description

Overview

The Sr. Talent Specialist supports the day-to-day operations of the talent team at the Chick-fil-A Supply Distribution Center (DC) in Lubbock, TX ensuring a workforce that can meet the demands of the DC. The Sr. Talent Specialist will also contribute to the overall functioning of the reward and benefit system with stakeholders to facilitate daily human resources transactions, including tracking employee records, supporting the recruitment/interview process, managing the new hire onboarding process, contributing to the administration of the reward and benefit systems, and collaborating with the Talent Leader and the Chick-fil-A Supply leadership team to drive the talent strategy and culture within the DC. In this role, you will help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Support the Regional Talent Leader in the execution of recruitment initiatives to effectively staff the Distribution Center operations, including tracking forecasted recruitment requirements, coordinating interview logistics (e.g., timing, location, interviewers, communications), and ensuring a smooth recruitment process
• Oversee records management within the HR system for all staff in the facility, including compiling and analyzing data for key performance indicators and providing insights to the Regional Talent Leader
• Drive employee engagement across all departments of the DC, including processing employee inquires and providing employee relations support in a timely manner and in a way that reflects the culture, and developing and executing initiatives to promote a culture that reflects Chick-fil-A Supply’s values of care, safety and excellence
• Advise and support team leaders on various topics, including employment law and government regulations, performance management, team morale, and various policies (e.g., FMLA, ADA, workers' compensation, etc.)
• Oversee the payroll administration process for the DC and provide issue resolution to Staff and Leaders
• Maintain awareness of market-driven compensation trends in the industry
• Partner with Legal and the Regional Talent Leader to ensure legal compliance with all applicable federal and state requirements
• Coordinate and facilitate training sessions and seminars, facilitating training when needed
• Other duties as may be assigned as needs arise

Required Qualifications (Knowledge, Skills, & Abilities)

• Bachelor's Degree
• 3 years of HR-related experience, including at least 1 year in a distribution or manufacturing environment
• Demonstrated knowledge of general HR policies, procedures, and practices
• Ability to build relationships and influence others across multiple operations
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Ability to occasionally travel, including overnight trips
• Have experience with investigations including, but not limited to, accidents and harassment allegations
• Have experience recruiting and developing a strong, diverse team
• Have some understanding of labor legislation
• Be able to lead through change management
• Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Spanish speaking strongly preferred
• 5+ years of HR generalist experience, including 3+ in a distribution or manufacturing
• Working knowledge of logistics, warehousing, and IT systems
• Working knowledge of HRIS systems
• Working knowledge of payroll administration
• Working knowledge of innovations in supply chain
• Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
• Excellent knowledge of employment law and other governmental requirements related to human resources
• Demonstrated business acumen of HR KPIs; using data to drive continuous improvement
• Excellent business communication and presentation skills
• Food service distribution experience

Required Years of Experience

3

Preferred Years of Experience

5

Travel Requirements

30%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Required Major/Concentration

N/A

Preferred Major/Concentration

N/A

Relocation Assistance Provided

No