Human Resources Generalist, CFA Supply

Chick-fil-A Supply; Winter Haven (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Chick-fil-A Supply seeks a Talent Specialist to support day-to-day HR operations at the Distribution Center in Winter Haven, FL, ensuring a workforce that meets DC needs. You will engage stakeholders, manage employee records, support recruitment/interviews, onboarding, and benefits administration, and help drive talent strategy and culture with the Talent Leader and leadership team.

This role emphasizes HR transactions, data analysis for KPIs, and collaboration to drive a culture of care,

Qualifications

• 3+ years HR-related experience, including at least 1 year in a distribution or manufacturing environment.
• Knowledge of general HR policies, procedures, and practices.
• Ability to build relationships and influence across multiple operations.
• Experience with HRIS and payroll concepts is a plus.

Responsibilities

• Support Talent Leader in executing recruitment initiatives and coordinating interview logistics.
• Oversee HR records management and analyze data for KPIs.
• Drive employee engagement and address employee relations timely, reflecting Chick-fil-A Supply values.
• Advise team leaders on employment law, regulations, and policies (FMLA, ADA, workers' comp).
• Coordinate payroll administration and resolve issues for staff and leaders.
• Support training sessions and onboarding activities as needed.

Skills

HR policies & procedures knowledge

Stakeholder engagement

Recruiting and interviewing support

Employee relations support

Data analysis & KPIs

Labor law understanding

Change management

Education

High School Diploma

Bachelor's Degree

Job description

Overview

The Talent Specialist supports the day-to-day operations of the talent team at the Chick-fil-A Supply Distribution Center in Winter Haven, FL ensuring a workforce that can meet the demands of the DC. The Talent Specialist will also contribute to the overall functioning of the reward and benefit systems to help meet broader organizational goals. The Talent Specialist will engage with stakeholders to facilitate daily human resources transactions, including tracking employee records, supporting the recruitment/interview process, managing the new hire onboarding process, contributing to the administration of the reward and benefit systems, and collaborating with the Talent Leader and the Chick-fil-A Supply leadership team to drive the talent strategy and culture within the DC. In this role, you will help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Support the Talent Leader in the execution of recruitment initiatives to effectively staff the Distribution Center operations, including tracking forecasted recruitment requirements, coordinating interview logistics (e.g., timing, location, interviewers, communications), and ensuring a smooth recruitment process
• Oversee records management within the HR system for all staff in the facility, including compiling and analyzing data for key performance indicators and providing insights to the Talent Leader
• Drive employee engagement across all departments of the DC, including processing employee queries and providing employee relations support in a timely manner and in a way that reflects the culture, and developing and executing initiatives to promote a culture that reflects Chick-fil-A Supply's values of care, safety and excellence
• Advise and support team leaders on various topics, including employment law and government regulations, performance management, team morale, and various policies (e.g., FMLA, ADA, workers' compensation, etc.)
• Oversee the payroll administration process for the DC and provide issue resolution to Staff and Leaders
• Maintain awareness of market-driven compensation trends in the industry
• Partner with Legal and the Talent Leader to ensure legal compliance with all applicable federal and state requirements
• Coordinate and facilitate training sessions and seminars, facilitating training when needed
• Other duties as may be assigned as needs arise

Required Qualifications (Knowledge, Skills, & Abilities)

• High School Diploma
• 3 years of HR-related experience, including at least 1 year in a distribution or manufacturing environment
• Demonstrated knowledge of general HR policies, procedures, and practices
• Ability to build relationships and influence others across multiple operations
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Ability to occasionally travel, including overnight trips
• Have experience with investigations including, but not limited to, accidents and harassment allegations
• Have experience recruiting and developing a strong, diverse team
• Have some understanding of labor legislation
• Be able to lead through change management

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Bachelors Degree
• Spanish speaking strongly preferred
• 5+ years of HR generalist experience, including 3+ in a distribution or manufacturing
• Working knowledge of logistics, warehousing, and IT systems
• Working knowledge of HRIS systems
• Working knowledge of payroll administration
• Working knowledge of innovations in supply chain
• Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
• Excellent knowledge of employment law and other governmental requirements related to human resources
• Demonstrated business acumen of HR KPIs; using data to drive continuous improvement
• Excellent business communication and presentation skills
• Food service distribution experience

Required Years of Experience

3

Travel Requirements

30%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Relocation Assistance Provided

No