DC Human Resource Manager II

Chick-fil-A Supply

Cartersville (GA)

On-site

USD 120,000 - 180,000

Full time

6 days ago

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Job summary

Chick-fil-A Supply is seeking an HR Leader to guide the day-to-day HR operations at the new Cartersville, GA distribution center. This role reports to the Regional HR Leader and partners with CFA Inc. to drive the HR strategy across the DC and its workforce.

You will lead recruitment, performance management, engagement initiatives, and training while ensuring compliance with federal and state requirements. The position emphasizes workforce development and awards programs, with a focus on safety

Qualifications

3 years of HR experience in a distribution or manufacturing environment.
High School Diploma or equivalent.
Demonstrated knowledge of general HR policies, procedures and practices.
Ability to build relationships with and influence others across multiple operations.
Ability to navigate a confrontational situation, ensuring all parties are treated with honor, dignity, and respect.
Excellent business communication and presentation skills.
Experience with investigations including, but not limited to, accidents and harassment allegations.
Experience recruiting and developing a strong, diverse team.
Ability to lead through change management.
Proficient in Microsoft Word, Excel, and Outlook.
Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.

Responsibilities

Provide guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation).
Execute recruitment and retention initiatives that support the broader business goals of the DC.
Coordinate with the legal team at CFA Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations.
Implement and oversee performance review and incentive programs within the DC.
Achieve target KPIs related to attrition, employee engagement and safety.
Drive and oversee team member employee engagement strategy across all departments of the DC.
Support organizational growth and future distribution center operations by participating in interview events, training/onboarding and providing temporary talent support.
Complete other activities as deemed valuable by the organization.

Skills

HR leadership

Policy knowledge

Employee relations

Change management

Investigations

Recruiting & development

Communication skills

English proficiency

MS Word / Excel / Outlook

Education

High School Diploma

Bachelor's Degree in business or HR

PHR/SPHR SHRM-CP/SHRM-SCP certification

Tools

MS Word

Excel

Outlook

Job description

Overview

The Human Resources (HR) Leader will report to the Regional Human Resource Leader and oversee the day-to-day operations of the human resources team at the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual will help lead a workforce to distribute millions of cases of inventory annually to Chick-fil-A Operators throughout the region. The HR Leader will ensure that the workforce can meet the demands of the DC, working closely with HR leaders at Chick-fil-A, Inc. and other Chick-fil-A Supply distribution centers to drive the HR strategy at the DC. The HR Leader will manage reward and benefit systems to help meet broader organizational goals. This person will help drive continued innovation at an operation like no other in the food service industry, by focusing specifically on the engagement and development of the workforce. Additionally, this role will be trained and train other talent professionals at various distribution centers in the network. Most importantly, the HR Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

General:

Support GM by providing guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation, etc.)
Execute recruitment and retention initiatives that support the broader business goals of the DC
Coordinate with the legal team at CFA Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations
Implement and oversee performance review and incentive programs within the DC
Achieve target Key Performance Indicators (KPIs) related to attrition, employee engagement and safety
Drive and oversee team member employee engagement strategy across all departments of the DC
Support organizational growth and future distribution center operations by participating in interview events, training/onboarding and providing temporary talent support, if needed
Complete other activities as deemed valuable by the organization

Relationship Management:

Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
Provide employee relations support to all distribution center staff
Maintain a positive, service-focused mindset
Demonstrate the ability to value both relationships and results and to put others above themselves
Recruit, train, and develop a strong team

Required Qualifications (Knowledge, Skills, & Abilities)

3 years of HR experience in a distribution or manufacturing environment
High School Diploma or equivalent
Demonstrated knowledge of general HR policies, procedures and practices
Ability to build relationships with and influence others across multiple operations
Ability to navigate a confrontational situation, ensuring all parties are treated with honor, dignity, and respect
Excellent business communication and presentation skills
Experience with investigations including, but not limited to, accidents and harassment allegations
Experience recruiting and developing a strong, diverse team
Ability to lead through change management
Ability to occasionally work evenings, weekends and holidays
Proficient in Microsoft Word, Excel, and Outlook
Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

Bachelor’s Degree in business administration, organizational development, human resources, or another relevant field
Spanish speaking strongly preferred (regional based qualification)
10+ years of HR experience in a distribution environment
Active PHR/SPHR SHRM-CP/SHRM-SCP or similar certification
Excellent knowledge of employment law and other governmental requirements related to human resources
Working knowledge of logistics, warehousing and IT systems
Working knowledge of supply chain innovations
Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
Demonstrated business acumen and ownership of HR KPIs; using data to drive continuous improvement
Demonstrated ability leading in distribution center
Food service distribution experience