Sr Homeowner Service Manager

K. Hovnanian® Homes; Edison (NJ); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Bonuses

401(k) match

Job summary

K. Hovnanian Companies, LLC is seeking a skilled Service Coordinator in New Jersey to work directly with homeowners, evaluate situations, perform minor repairs, and schedule work with trade partners. The role requires 5+ years of related experience and proficiency with scheduling tools plus a valid driver’s license.

Join a company with extensive benefits and potential bonuses, offering a pathway to contribute to high-quality home service experiences and customer satisfaction.

Qualifications

• 5+ years of related experience or training.
• Proficient with scheduling tools.
• Must maintain a valid driver's license.

Responsibilities

• Handle service requests promptly and professionally for homeowners.
• Evaluate situations and complete minor repairs.
• Schedule work with trade partners and/or vendors.

Skills

Customer service

Scheduling

Problem solving

Education

Bachelor's degree

Tools

Scheduling software

Job description

K. Hovnanian is celebrating over 65 years of quality and leadership in the home building and community development industry. Do you want to play a large role in those every day decisions that help build dream homes? It’s the homes where people will raise their child, form their most important memories, plot the course for their future, spend quality time with their grandchildren or enjoy quiet times reflecting on a life full of accomplishments. Over 300,000 families have put their dreams in our hands, and you can as well.

As a critical company representative, you will work directly with our homeowners to ensure all service requests are handled promptly and professionally. You will use your knowledge and skills to evaluate the situation, complete minor repairs and schedule work with trade partners and/or vendors. 5+ years of related experience and/or training required. Must be computer proficient or have the capacity to learn how to efficiently operate our scheduling tools. Bachelor’s degree a plus. Successful candidate must maintain a valid driver's license.

K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, is committed to providing an environment and programs that help our associates flourish. You can look forward to professional support, an annual salary of $95,000 - $110,000 with eligibility for bonuses and extensive benefits—including time off for holidays, 3 weeks paid vacation, 6 sick days and 3 personal days, medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan with a company match. To learn more about us, visit www.khov.com/careers.

Job Travel

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