Sr. Help Desk Support Technician

Idlogistics; Atlanta (GA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Idlogistics is seeking a Sr. Help Desk Support Technician for its Atlanta warehouse to maintain and support computer systems, networks, and RF equipment in a fast-paced 3PL environment.

The role focuses on troubleshooting, configuring workstations, and ensuring security and performance across warehouse operations. 3+ years in end-user/IT support and on-call availability are required, with travel up to 25% and day shifts in Atlanta, GA.

Qualifications

• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Proficient with Windows 10, Server products, and Microsoft Office.
• Knowledge of TCP/IP, VPN, data backup and security.
• Excellent troubleshooting and communication skills.
• Ability to participate in on-call support in a 24/7 environment.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot warehouse systems and equipment.
• Set up workstations and peripheral devices.
• Install software and configure networked equipment.
• Maintain logs, track maintenance schedules.
• Coordinate between technical and production operations.
• Identify shortages and place orders.
• Follow GMP and report noncompliance.
• Assist in safety compliance.
• Provide user orientation for new software.

Skills

End-user support

IT support

Windows 10

Office Suite

TCP/IP networking

VPN technologies

Data backup & security

Troubleshooting

Communication skills

On-call support

Network monitoring

Education

High school diploma

Tools

Warehouse Management Systems (WMS)

RF technology

Job description

Position Overview

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location

1780 Westgate Parkway, Atlanta, GA 30336

Work Schedule

Day Shift

Work Travel

up to 25%

Competitive Total Rewards Package

Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship

Key Responsibilities

• Develop and maintain local networks in ways that optimize performance.
• Perform system trouble shooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
• Support PowerShell scripting/automating.
• Own the relationship with between technical operations and production operations.
• Package software installations on many computers at a time.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

This position is not eligible for immigration.

#LI-DNP

Minimum Qualifications

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
  • Microsoft Windows 10 and Microsoft Server product line
  • Microsoft Office Suite
  • TCP/IP networking, VPN technologies
  • Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.