Sr. Help Desk Support Technician

Id-Logistics; Atlanta (GA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

401K with match

Health, Vision, Dental insurance

Vacation and sick time

Job summary

Id-Logistics in Atlanta, GA, seeks a Sr. Help Desk Support Technician to maintain and support computer systems and networks within a 3PL warehouse, focusing on warehouse processes, RF equipment, and security to optimize technology's role in operations.

The role requires strong troubleshooting, a detail-oriented mindset, and the ability to work across production and technical operations. It includes day shift schedule with up to 25% travel.

Qualifications

• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Proficient with Windows 10, Server products, Office, TCP/IP, VPN, data backup, antivirus, and monitoring.
• Strong analytical and troubleshooting abilities.
• Excellent diagnostic and problem-solving skills.
• Organizational and time-management capabilities.
• Effective communication skills (verbal and written).
• Ability to participate in on-call support in a 24/7 environment.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot and analyze warehouse equipment and systems.
• Plan short- and long-term strategies for warehouse operations.
• Support PowerShell scripting/automation.
• Interface between technical and production operations.
• Package software installations across multiple computers.
• Ensure network and system security and privacy.
• Troubleshoot to diagnose and resolve issues.
• Set up workstations with required peripherals.
• Verify hardware functionality (HDD, mice, keyboards).
• Install and configure software per specifications.
• Train users on new software and equipment.
• Maintain repair logs and a maintenance schedule.
• Identify shortages and place orders.
• Adhere to GMP and report noncompliance; follow safety rules.

Skills

Analytical thinking

Troubleshooting

Diagnostics

Communication

On-call support

Security principles

PowerShell scripting

Education

High school diploma

Tools

Microsoft Windows 10

Microsoft Server

Microsoft Office Suite

TCP/IP networking

VPN technologies

Data backup & security

Network monitoring

Job description

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Schedule: Day Shift

Work Travel: up to 25%

Competitive Total Rewards Package: Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship

Key Responsibilities:

• Develop and maintain local networks in ways that optimize performance.
• Perform system trouble shooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
• Support PowerShell scripting/automating.
• Own the relationship with between technical operations and production operations.
• Package software installations on many computers at a time.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

This position is not eligible for immigration.

Requirements

Minimum Qualifications:

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
  • Microsoft Windows 10 and Microsoft Server product line
  • Microsoft Office Suite
  • TCP/IP networking, VPN technologies
  • Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications:

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Total Rewards

ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time, among other competitive benefits. Compensation is determined based on several factors, including but no

Schedule

First Shift

SafetySensitive

No

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EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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1-888-773-5263