Sr. Full Stack AI Engineer

1110 Monotype Imaging Inc.; Woburn (MA); On-site; USD 120,000 - 165,000; Full time

Job summary

Monotype, a leader in type and technology, seeks an AI Automation & Agentic Systems Engineer to transform enterprise workflows through AI-first automation. You will partner with GTM, Finance, Legal, HR, Support, and Customer Success to identify automation opportunities and implement scalable AI-driven solutions.

You’ll build intelligent agent systems using modern LLM platforms, orchestration frameworks, retrieval architectures, and enterprise integrations, driving cross-functional impact and

Qualifications

• Bachelor’s degree or equivalent in Information Systems or related field.
• 3+ years in IT admin, business systems analysis, automation, or related roles.
• At least 1 year hands-on with AI tools or LLM-powered workflows.

Responsibilities

• Design AI-driven workflows and multi-agent automation for business processes.
• Build AI automations with low-code/no-code platforms (n8n, Workato, UiPath, Zapier).
• Configure agents, integrations, and workflows across enterprise platforms.
• Translate business needs into scalable AI-enabled solutions.
• Connect systems using APIs and connectors; support ERP and collaboration tools.
• Support Salesforce, SAP, Slack, Teams, SharePoint, Workday integrations.
• Leverage OpenAI, Anthropic, Gemini, Azure OpenAI for automation initiatives.
• Help implement Retrieval-Augmented Generation (RAG) workflows and knowledge retrieval.
• Establish governance, monitoring, and reliability for AI automations.
• Collaborate with stakeholders to identify opportunities and improve workflows.
• Contribute to evolving AI automation strategy through experimentation.

Skills

AI automation

Low-code/no-code

API integration

Workflow orchestration

Systems thinking

Education

Bachelor's degree in Information Systems, Business Technology, Computer Science, MIS

Tools

n8n

Workato

UiPath

Zapier

Make

AWS Bedrock

Watsonx

OpenAI

Anthropic

Gemini

Azure OpenAI

MuleSoft

Boomi

Salesforce

Slack

Teams

SharePoint

SAP

Workday

Job description

Are you our ``TYPE''? Named \"One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

We are seeking an AI Automation & Agentic Systems Engineer to help transform enterprise workflows through AI‑first automation and intelligent agent orchestration.

In this role, you will partner closely with teams across the organization — including GTM, Finance, Legal, HR, Support, and Customer Success — to identify high‑impact automation opportunities, redesign manual processes, and implement scalable AI‑driven solutions.

You will build and orchestrate intelligent agent systems using modern LLM platforms, orchestration frameworks, retrieval architectures, and enterprise integrations.

This role requires a unique blend of systems engineering, AI architecture, workflow design, and product thinking.

This is a highly cross‑functional, hands‑on engineering role ideal for someone who thrives in ambiguity, enjoys solving operational complexity, and is passionate about applying AI to real‑world business challenges.

What you’ll be doing:

• Design and configure AI‑driven workflows and multi‑agent automation systems that streamline and orchestrate business processes
• Build and manage AI automations using low‑code/no‑code orchestration platforms such as n8n, Workato, UiPath, Zapier, Make, AWS Bedrock, Watsonx, and emerging AI agent tools
• Configure AI agents, integrations, and workflows across enterprise platforms and internal business systems
• Translate business and operational requirements into scalable AI‑enabled automation solutions
• Connect systems and tools using APIs, connectors, integrations, and workflow automation technologies
• Support integrations across platforms such as Salesforce, SAP, Slack, Teams, SharePoint, Workday, and other enterprise applications
• Leverage AI platforms including OpenAI, Anthropic, Gemini, Azure OpenAI, and related tooling to support intelligent automation initiatives
• Help implement Retrieval‑Augmented Generation (RAG) workflows and enterprise knowledge retrieval capabilities where applicable
• Establish operational processes, monitoring, and governance practices to ensure reliable and effective AI automations
• Collaborate with business stakeholders, IT teams, and operations leaders to identify automation opportunities and improve workflows
• Contribute to the company’s evolving AI automation and orchestration strategy through continuous improvement and experimentation

What we’re looking for:

• Bachelor’s degree in Information Systems, Business Technology, Computer Science, MIS, or a related field preferred
• 3+ years of experience in IT administration, business systems analysis, automation, workflow configuration, or related technical operations roles
• At least 1 year of hands‑on experience working with AI tools, AI automation platforms, or LLM‑powered workflows
• Experience configuring and orchestrating AI agents or automation workflows using low‑code/no‑code tools rather than traditional software development
• Strong understanding of business process automation and the ability to translate operational needs into scalable workflows
• Familiarity with workflow orchestration, integration, and connector platforms such as MuleSoft, Boomi, Workato, Zapier, UiPath, or similar technologies
• Experience integrating enterprise systems and applications using APIs, connectors, and automation platforms
• Comfortable working across SaaS and enterprise tools such as Salesforce, Slack, Teams, SharePoint, SAP, or Workday
• Strong systems‑thinking and problem‑solving abilities with a focus on automation and operational efficiency