Sr. Fleet Reliability Lead, Middle Mile Fleet Management

Amazon; Nashville (TN); On-site; USD 126,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Middle Mile Fleet Management organization oversees a large and diverse fleet across North America. The Fleet Reliability Lead will own reliability outcomes across multiple asset classes, driving root cause analysis, vendor performance management, and MTBG improvement through rigorous analytics and program execution.

The role emphasizes end-to-end program management, KPI development, and deep subject-matter expertise to support internal customers and cross-functional partners within

Qualifications

• 5+ years of design & innovation, research & development work experience
• Bachelor's degree in Engineering or a foreign equivalent
• Experience with design & innovation and research & development
• Experience in management of engineering design projects
• Experience using MS Excel, MS Project, and CAD software
• Experience in written and verbal communication with executives and non-technical leaders
• Experience analyzing large datasets and translating them to actionable business insight

Responsibilities

• Identify top contributors to asset downtime and develop targeted programs to mitigate failure patterns and improve fleet reliability
• Provide end-to-end program management — defining project plans, managing implementation activities, and developing processes, documentation, and communications for program rollout
• Author whitepapers to gain buy-in and provide status updates at milestones
• Identify key performance metrics and build a reporting suite for program management at scale
• Serve as SME for assigned assets and support internal customers and cross-functional partners
• Drive resolution of critical asset issues and lead deep dives for root cause analysis and corrective action
• Define KPIs and SLAs for core programs and track delivery against objectives for assigned Middle Mile assets

Skills

Design and innovation

Data analysis

Project management

MS Excel

MS Project

CAD software

Written and verbal communication

Engineering knowledge

Root cause analysis

Education

Bachelor's degree in Engineering

Master's degree in Engineering/Related field

Tools

CAD software

VMRS coding

Job description

Amazon's Middle Mile Fleet Management organization manages one of the largest and most diverse commercial fleets in North America — tractors, trailers, box trucks, and hostlers operating across hundreds of sites. The Fleet Reliability team is responsible for improving asset uptime, reducing maintenance cost, and holding vendor partners accountable through data-driven programs. We are looking for a Fleet Reliability Lead to own reliability outcomes across multiple asset classes, driving root cause analysis, vendor performance management, and measurable Mean Time Between Grounding (MTBG) improvement through analytical rigor and cross-functional program execution.

Key job responsibilities

• Identify top contributors to assigned asset downtime and develop targeted programs to mitigate failure patterns and improve fleet reliability
• Provide end-to-end program management — defining project plans, managing implementation activities, and developing processes, documentation, and communications for program rollout and ongoing support
• Author whitepapers to gain initial buy-in and stakeholder alignment, and provide structured status updates as programs complete critical milestones
• Identify key performance metrics and build a reporting suite that enables effective program management at full scale
• Serve as the Subject Matter Expert (SME) for assigned assets, developing an A-to-Z understanding of asset systems and providing informed support to internal customers and cross-functional partners
• Drive resolution of critical asset issues and lead deep dives into supporting processes and systems to ensure thorough root cause analysis, corrective action, and measurable improvement in customer experience
• Define key performance indicators — develop metrics and service level agreements for core programs and processes, and track delivery against program objectives as they relate to assigned Middle Mile assets

About The Team

Attention Amazonians exploring new roles within our company! We've streamlined the process to ensure fair consideration for all internal candidates. If you're in the US, start by using the 'Request Informational' button at the top of the job listing to set up a meeting with the hiring manager. For those in other locations or if the Request Informational button is unavailable, please reach out directly to the hiring manager.

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Basic Qualifications

• 5+ years of design & innovation, research & development work experience
• Bachelor's degree in Engineering or a foreign equivalent
• Experience with design & innovation and research & development
• Experience in management of engineering design projects
• Experience using business or technical software like MS Excel, MS Project, and CAD software
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience analyzing large datasets and translating them to actionable business insight

Preferred Qualifications

• 5+ years of specialty (with progressive responsibility) experience
• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Knowledge of concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, electronic system design, and decision making
• Experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing
• Experience with design-in-safety
• Hands‑on industry experience supporting trailers, tractors, box trucks, and/or hostlers
• Familiarity with Vehicle Maintenance Reporting Standards (VMRS) coding and maintenance data analysis
• Familiarity with preventive maintenance programs, DOT inspection standards, and TMC repair specifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 125,500.00 - 169,800.00 USD annually

USA, WA, Bellevue - 132,100.00 - 178,800.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10461374