Sr. Fleet Reliability Lead, Middle Mile Fleet Management

Amazon; Bellevue (WA); On-site; USD 126,000 - 179,000; Full time

Job summary

Amazon.com Services LLC is seeking an Industry Specialist within Surface Transportation to lead the Fleet Management program for Middle Mile assets, focusing on uptime, cost reduction, and a scalable Vendor Quality Audit Program.

You will define vision and roadmaps, collaborate with OEM partners and internal teams, analyze large data sets to identify failure trends, and drive corrective actions to improve asset health and MTBG targets.

Qualifications

• 5+ years of design & innovation, research & development work experience.
• Bachelor's degree in Engineering or foreign equivalent.
• Experience with design & innovation and research & development.
• Experience in management of engineering design projects.
• Experience using MS Excel, MS Project, and CAD software.

Responsibilities

• Identify top contributors to asset downtime and develop programs to mitigate failure patterns and improve fleet reliability.
• Drive end-to-end program management — defining project plans, managing implementation activities, and developing processes and communications.
• Author whitepapers to gain initial buy-in and provide structured status updates as programs complete milestones.
• Identify KPIs and build a reporting suite for effective program management at full scale.
• Serve as SME for assigned assets, developing an A-to-Z understanding and supporting internal customers.
• Lead root-cause analysis and drive corrective actions to improve asset health and MTBG targets.
• Define KPIs and SLAs for core programs and monitor delivery against objectives.

Skills

Design & Innovation

R&D

Engineering Design

Education

Bachelor's degree in Engineering

Tools

MS Excel

MS Project

CAD software

Job description

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you! Surface Transportation org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company.

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you! Surface Transportation org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company.

This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our maintenance business. This Industry Specialist will be responsible for defining the vision, roadmap and driving program execution of our Fleet Management business with a specific focus on maximizing uptime and reducing cost for non-powered assets. A core pillar of this role is building and scaling a world-class Vendor Quality Audit Program — establishing a multi-tiered accountability framework spanning vendor self-audits, external auditor reviews, and internal quality assurance audits to drive repair standards, reduce defects, and improve Mean Time Between Groundings across the fleet. Success in this role requires the ability to work with large, complex data sets — extracting actionable insights, identifying failure trends, and translating data into decisions that drive fleet performance and vendor accountability. In addition, this role will own the strategy and execution for our growing Electric Vehicle asset (e.g. Hostler) space within Middle Mile, with a focus on driving asset reliability and improving Mean Time Between Groundings across our Electric Vehicle assets (e.g. Hostler). This includes identifying and addressing root cause failure patterns — including propulsion system defects, Vehicle Maintenance Reporting Standard (VMRS) data gaps, and recurring downtime drivers — to improve asset health and close the gap between current uptime performance and our financial plan and stretch Mean Time Between Grounding (MTBG) targets. The role requires deep asset-level analytical rigor, working across OEM partners, 3P vendors, and internal stakeholders to surface failure trends, validate repair outcomes, and ensure the fleet is performing to standard.

• Identify top contributors to assigned asset downtime and develop targeted programs to mitigate failure patterns and improve fleet reliability.
• Drive program objectives by providing end-to-end program management — defining project plans, managing implementation activities, and developing processes, documentation, and communications for program rollout and ongoing support.
• Author whitepapers to gain initial buy-in and stakeholder alignment, as well as provide structured status updates as programs complete critical milestones.
• Identify key performance metrics and build a reporting suite that enables effective program management at full scale.
• Serve as the Subject Matter Expert (SME) for assigned assets, developing an A-to-Z understanding of asset systems and providing informed support to internal customers and cross-functional partners.
• Drive resolution of critical asset issues and lead deep dives into supporting processes and systems to ensure thorough root cause analysis, corrective action, and measurable improvement in customer experience.
• Define key performance indicators — develop metrics and service level agreements for core programs and processes, and track delivery against program objectives as they relate to assigned Middle Mile assets.

Basic Qualifications

• 5+ years of design & innovation, research & development work experience
• Bachelor's degree in Engineering or a foreign equivalent
• Experience with design & innovation and research & development
• Experience in management of engineering design projects
• Experience using business or technical software like MS Excel, MS Project, and CAD software

Preferred Qualifications

• 5+ years of specialty (with progressive responsibility) experience
• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Knowledge of concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, electronic system design, and decision making
• Experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing
• Experience with design-in-safety
• Experience working with large, complex data sets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 125,500.00 - 169,800.00 USD annually

USA, WA, Bellevue - 132,100.00 - 178,800.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10408903