Program Manager, AFP, Middle Mile Fleet Management (Fulfillment & Operations)

Amazon Inc.; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

RSUs

Sign-on bonus

Comprehensive health benefits

Job summary

Amazon.com Services LLC in Bellevue, WA is seeking a Program Manager for AFP, Middle Mile Fleet Management. You will define the vision, roadmap, and drive program execution for our Fleet Management business, balancing strategy with day-to-day operations and coordinating with external fleet partners.

The role requires strong leadership, data-driven decision making, and the ability to influence multiple internal teams.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Define program vision and roadmaps with short-, mid-, and long-term timelines.
• Develop strategic documentation for stakeholder alignment and milestone updates.
• Identify KPIs and create reporting frameworks for program management and scaling.
• Lead cross-functional coordination to resolve partner issues and ensure seamless execution.
• Standardize and optimize program processes for consistency, efficiency, and scalability.
• Serve as primary relationship manager for external fleet partners, ensuring high satisfaction.
• Drive continuous improvement by analyzing performance data and gathering partner feedback.

Skills

Program management

Process improvement

Excel pivot tables

VLOOKUP

SQL

Cross-functional collaboration

Job description

Program Manager, AFP, Middle Mile Fleet Management

Job ID: 10516183 | Amazon.com Services LLC

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!

Global Fleet org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our maintenance business.

This Program Manager will be responsible for defining the vision, roadmap and driving program execution of our Fleet Management business. This will be achieved through deep supply chain understanding, working backwards from external partner requirements, and internal alignment with cross-functional business stakeholders. The role involves day-to-day interaction with external fleet management partners who operate and maintain Amazon's transportation assets, understanding their operational needs and converting them into efficient business models. You'll serve as the primary relationship manager for these strategic partnerships while coordinating with multiple internal Amazon teams to meet both short-term and long-term business objectives. This position is a multi-faceted role requiring the ability to balance strategy and execution while maintaining strong external partner relationships.

Up to 25% travel required.

Key job responsibilities

• Define program vision and roadmaps including short-term, mid-term, and long-term strategic timelines and phases.
• Develop strategic documentation to gain stakeholder alignment and provide program status updates at key milestones.
• Identify key performance metrics and create reporting frameworks that enable effective program management and scaling.
• Lead cross-functional coordination with internal teams to resolve partner issues and deliver seamless program execution.
• Standardize and optimize program processes to drive consistency, efficiency, and scalability.
• Serve as primary relationship manager for external fleet management partners, ensuring high satisfaction and proactive communication.
• Drive continuous improvement initiatives by analyzing program performance, gathering partner feedback, and implementing enhancements.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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