Sr. Fire Alarm Service Technician

Insight Global; Duluth (GA); On-site; USD 48,000 - 58,000; Full time

Job summary

Insight Global is seeking a Senior Fire Alarm Service Technician in Duluth, GA to service, test, program and troubleshoot commercial fire alarm systems. You will work with addressable/networked systems, mentor junior techs and travel within a ~2 hour radius from Duluth.

The role emphasizes customer-facing support, problem solving and adherence to safety and code requirements. On-call shifts are required.

Qualifications

• 7+ years of commercial fire alarm experience focused on service
• Experience programming, troubleshooting and commissioning fire alarm systems
• Ability to diagnose advanced fire alarm issues
• Valid driver’s license and acceptable MVR
• Pass pre-employment drug screening and background checks

Responsibilities

• Inspect, test, maintain, troubleshoot and repair commercial fire alarm systems
• Program and commission addressable and networked fire alarm systems
• Interface with customers, facility personnel, fire marshals and AHJs
• Provide exceptional customer service in the field
• Mentor junior technicians and provide guidance
• Travel within approximately two-hour radius from the Duluth office
• Participate in on-call support rotation

Skills

Fire alarm service experience

Field service

Programming fire alarms

Troubleshooting

Customer-facing communication

Valid driver’s license

Tools

Notifier

Honeywell

Edwards/EST

Siemens

Gamewell-FCI

Fire-Lite

Potter

Silent Knight

Job description

Job Description

We are seeking an experienced Senior Fire Alarm Service Technician to join our growing team in Duluth, GA. This is a highly technical, service-focused role responsible for the inspection, testing, programming, troubleshooting, and repair, of commercial fire alarm systems. The ideal candidate will be a seasoned fire alarm professional who thrives in customer-facing environments and has strong hands-on experience diagnosing and resolving complex fire alarm issues.

This role supports a diverse customer base ranging from small local businesses to large commercial facilities. The organization is currently investing in and restructuring its fire alarm division, creating significant opportunities for career growth and leadership advancement.

What You'll Do

• Perform inspections, testing, maintenance, troubleshooting, and repair of commercial fire alarm systems.
• Program and commission addressable and networked fire alarm systems.
• Diagnose and resolve system issues including:
  1. Ground faults
  2. Intermittent troubles
  3. Device and circuit failures
  4. Communication issues
  5. Monitoring connectivity problems
• Complete service documentation and inspection reports accurately and thoroughly.
• Interface directly with customers, facility personnel, fire marshals, and AHJs (Authorities Having Jurisdiction).
• Provide exceptional customer service while representing the company in the field.
• Mentor junior technicians and provide technical guidance when needed.
• Travel throughout an approximately two-hour service radius from the Duluth office.
• Participate in an on-call support rotation.

What This Role Is Not

• No installation work.
• No overnight travel.
• Focused solely on service, inspections, testing, troubleshooting, and repair.

$35/hr to $42/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7+ years of commercial fire alarm experience with a strong emphasis on service.
• Extensive experience programming, troubleshooting, and commissioning fire alarm systems independently.
• Proven ability to diagnose and resolve advanced fire alarm system issues.
• Hands-on experience with major fire alarm manufacturers such as:
  1. Notifier (preferred)
  2. Honeywell
  3. Edwards/EST
  4. Siemens
  5. Gamewell-FCI
  6. Fire-Lite
  7. Potter
  8. Silent Knight
• Strong customer-facing communication skills.
• Ability to work independently while managing a service territory.
• Must possess a valid driver's license and maintain an acceptable Motor Vehicle Record (see full details attached)
• Must pass Pre-Employment Drug Screening includes a 5 Panel Drug Screen that may include:
  • amphetamines (including methamphetamines), cocaine, marijuana (only where permitted by law), barbiturates, benzodiazepines, methadone, oxycodone, heroin, opioids, phencyclidine (PCP) and their metabolites
• Must pass a Pre-Employment background check to include
  1. 7 Year lookback
  2. SSN Trace
  3. Criminal Background Check
  4. Civil Court Records
  5. Sex Offender Registry Search
  6. Terrorist List
• Completed for all candidates