Sr. Fire Alarm Service Technician

Insight Global; Pelham (AL); On-site; USD 100,289,000 - 120,347,000; Full time

Job summary

Insight Global is seeking an experienced Senior Fire Alarm Service Technician to join our growing team in Pelham, AL. This highly technical, service-focused role covers inspection, testing, programming, troubleshooting, and repair of commercial fire alarm systems, with strong hands-on experience diagnosing and resolving complex issues.

Candidates will interface with customers and facility teams, document service work, and contribute to leadership within the fire alarm division.

Qualifications

• 7+ years of commercial fire alarm experience with a focus on service.
• Experience programming, troubleshooting, and commissioning fire alarm systems independently.
• Strong ability to diagnose and resolve advanced fire alarm issues.

Responsibilities

• Perform inspections, testing, maintenance, troubleshooting, and repair of commercial fire alarm systems.
• Program and commission addressable and networked fire alarm systems.
• Diagnose and resolve system issues including ground faults, intermittent troubles, device and circuit failures, communication problems, and monitoring connectivity.
• Complete service documentation and inspection reports accurately and thoroughly.
• Interface directly with customers, facility personnel, fire marshals, and AHJs.
• Provide exceptional customer service while representing the company in the field.
• Mentor junior technicians and provide technical guidance when needed.
• Travel throughout an approximately two-hour service radius from the Duluth office.
• Participate in an on-call support rotation.

Skills

Fire alarm experience

Programming

Troubleshooting

Commissioning

Customer facing

Independent work

Driver's license

Pre-employment screening

Background check

Tools

Notifier

Honeywell

Edwards/EST

Siemens

Gamewell-FCI

Fire-Lite

Potter

Silent Knight

Job description

Job Description

We are seeking an experienced Senior Fire Alarm Service Technician to join our growing team in Pelham, AL. This is a highly technical, service-focused role responsible for the inspection, testing, programming, troubleshooting, and repair, of commercial fire alarm systems. The ideal candidate will be a seasoned fire alarm professional who thrives in customer-facing environments and has strong hands-on experience diagnosing and resolving complex fire alarm issues.

This role supports a diverse customer base ranging from small local businesses to large commercial facilities. The organization is currently investing in and restructuring its fire alarm division, creating significant opportunities for career growth and leadership advancement.

What You'll Do

• Perform inspections, testing, maintenance, troubleshooting, and repair of commercial fire alarm systems.
• Program and commission addressable and networked fire alarm systems.
• Diagnose and resolve system issues including:
  • Ground faults
  • Intermittent troubles
  • Device and circuit failures
  • Communication issues
  • Monitoring connectivity problems
• Complete service documentation and inspection reports accurately and thoroughly.
• Interface directly with customers, facility personnel, fire marshals, and AHJs (Authorities Having Jurisdiction).
• Provide exceptional customer service while representing the company in the field.
• Mentor junior technicians and provide technical guidance when needed.
• Travel throughout an approximately two-hour service radius from the Duluth office.
• Participate in an on-call support rotation.

What This Role Is Not

• No installation work.
• No overnight travel.
• Focused solely on service, inspections, testing, troubleshooting, and repair.

$35/hr to $42/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7+ years of commercial fire alarm experience with a strong emphasis on service.
• Extensive experience programming, troubleshooting, and commissioning fire alarm systems independently.
• Proven ability to diagnose and resolve advanced fire alarm system issues.
• Hands-on experience with major fire alarm manufacturers such as:
  • Notifier (preferred)
  • Honeywell
  • Edwards/EST
  • Siemens
  • Gamewell-FCI
  • Fire-Lite
  • Potter
  • Silent Knight
• Strong customer-facing communication skills.
• Ability to work independently while managing a service territory.
• Must possess a valid driver's license and maintain an acceptable Motor Vehicle Record (see full details attached)
• Must pass Pre-Employment Drug Screening includes a 5 Panel Drug Screen that may include:
  • amphetamines (including methamphetamines), cocaine, marijuana (only where permitted by law), barbiturates, benzodiazepines, methadone, oxycodone, heroin, opioids, phencyclidine (PCP) and their metabolites
• Must pass a Pre-Employment background check to include:
  • 7 Year lookback
  • SSN Trace
  • Criminal Background Check
  • Civil Court Records
  • Sex Offender Registry Search
  • Terrorist List
• Completed for all candidates