Sr. Field Service Technician

Swire Coca-Cola, USA; Tempe (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Swire Coca-Cola, USA is seeking a Sr. Field Service Technician to diagnose and repair fountain beverage dispensers, coolers, vendors, and related equipment at customer sites.

Travel in the assigned geography and operate under limited supervision while maintaining equipment and vehicle, inventory, and safety standards. The role requires 2–4 years of appliance repair experience, proficiency with SAP CONA, and the ability to work weekends.

Qualifications

• High School Diploma or GED required.
• 2–4 years of diagnosis and repair experience on consumer/commercial appliances.
• 1–2 years beverage service technician experience preferred.
• Proficiency with SAP CONA, Microsoft Outlook, and PDF readers on mobile devices.
• Must be at least 21, have a valid driver’s license, and clean driving record.
• Willingness to work weekends/holidays and lift up to 50 pounds.

Responsibilities

• Diagnose complex fountain and beverage equipment and determine parts and labor needed.
• Travel to customer locations within the assigned area.
• Interact effectively with customers, management, and colleagues.
• Clean and sanitize equipment and work area after each service call.
• Document travel, labor, and parts usage with handheld device.
• Check in/out equipment and materials accurately.
• Maintain inventory of parts ($30–$35K value) and keep vehicle organized and safe.
• Attend meetings and assist with special projects as needed.
• Support other team members as assigned.

Skills

Appliance repair experience

Customer interaction

Education

High School Diploma or GED

Tools

SAP CONA

Microsoft Outlook

PDF reader on iPhone/iPad

Job description

Swire Coca-Cola strives to employ the best-qualified individuals from within or outside the Company for all open positions.

This information is not intended to be in conflict with any laws or applicable collective bargaining agreement. If a conflict exists, the law or collective bargaining agreement shall govern.

What does a Sr. Field Service Technician at Swire Coca-Cola do?

Visit customers in assigned geography to diagnose and repair moderate to highly complex Coca-Cola beverage equipment provided to customers for resale of Coca-Cola products. Equipment includes fountain beverage dispensers, coolers, vendors, payment systems and ancillary equipment. Visits (service orders) are generally scheduled through assigned dispatcher but can be technician generated proactively. Responsible for the transportation, installation, removal, and repair (as needed) of fountain beverage dispensers, vendor and cooler equipment as assigned. Works under limited supervision.

Job Details:

Schedule: 11:30am - 8:00pm Sun - Thurs

Job Level: 3

Responsibilities:

• Diagnose multiple types of complex fountain machine equipment ( e.g. B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine) and other beverage equipment to determine work, parts, and materials needed and make required repairs. Move or remove equipment as required.
• Travel to and from customer locations in assigned area.
• Effective and appropriate interaction with customers, management, and associates.
• Upon completion of service call, clean and sanitize equipment, clean work area.
• By use of handheld device; document travel, labor, and materials (parts and supplies) use for each activity.
• Correctly check in and out equipment and materials (parts and supplies).
• Maintain accurate parts inventory ($30-$35K est. value). Maintain a clean, organized, and safe vehicle.
• Attend meetings as assigned
• Assist with special projects and events as assigned
• Assist other associates as assigned
• Performs other duties as assigned.

Requirements:

• High School Diploma (or GED) required
• CFC Refrigeration Certification upon hire preferred
• 2-4 years' experience in diagnosis & repair of consumer or commercial appliances required
• 1-2 years beverage service technician (EFC, fountain install, bottle/can reactive) experience preferred
• Must be able to demonstrate proficiency in SAP CONA, Microsoft Outlook, and PDF reader on an iPhone and/or iPad type device
• Must be at least 21 years of age
• Must have a valid driver’s license
• Driving record must meet Swire’s vehicle policy requirements
• Ability to work weekends and holidays as assigned
• Ability to work with minimal supervision
• Ability to lift a minimum of 50 pounds
• Positive attitude
• Ability to work with others
• Ability to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage Juice Machine, and Fundamental Skills certifications certification within first year
• Ability to complete equipment manufacturing and company training within 180 days of hire

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.