Sr Field Service Supervisor

Honeywell INC. in; Richardson (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in Building Automation seeks a Senior Field Service Supervisor to oversee customer relationships, team management, and financial performance. In this role, you will ensure service quality, manage personnel, and drive sales growth. The ideal candidate possesses strong leadership, communication skills, and experience in service-oriented industries.

Benefits

Medical, Vision, Dental, Mental Health

Paid Vacation

401k and Retirement Benefits

Career Growth and Professional Development

Qualifications

• 5+ years of leadership experience managing a team in a service-oriented industry.
• Ability to manage a substantial number of customer accounts.
• Excellent customer service and communication skills.

Responsibilities

• Lead a team, organizing meetings focused on performance metrics.
• Maintain high customer satisfaction, resolve issues proactively.
• Own the service financial performance of the team.

Skills

Leadership

Customer Service

Time Management

Communication

Problem Solving

Education

Associate's, Bachelor's, or Master's Degree

Tools

SAP

Microsoft Office Suite

Job description

Sr Field Service Supervisor (Finance)

Honeywell seeks a Senior Field Service Supervisor who can effectively combine strategic thinking with execution. This leader will excel at building highly productive teams, possess motivating leadership skills, and drive sales and profitable growth within the service business. The successful candidate will report to the Area Service Business Leader. The FSS is responsible for customer relationship management, developing additional sales opportunities, and managing personnel including technical resource managers, service technicians, and fitters. Key metrics for this role include Orders, Revenue, Profit, Service Agreement Contracts, and Customer Satisfaction. The FSS must thrive in a fast-paced environment while maintaining accountability for overall financial P&L results.

Key Responsibilities

1. 50% in the field, traveling throughout the surrounding area and possibly into bordering states; 50% in the office in Richardson, TX
2. Management and Leadership - Lead a team of direct reports, organizing and conducting regular meetings focused on performance metrics, customer satisfaction, profitability, and process compliance.
3. Customer Satisfaction - Maintain high customer satisfaction levels, resolve issues proactively, and identify system upgrade opportunities, service needs, and sales leads both individually and with the team.
4. Finance - Own the service financial performance of the team, monitor financial metrics regularly, and review spending versus actuals for contracts.
5. Cost Control & Productivity - Ensure availability of tools, equipment, and materials, maintain inventory levels, and support the implementation of productivity-enhancing processes.
6. Contract Renewal - Maximize contract escalations and renewals, and control cancellations.
7. Estimate and Risk Reviews - Participate in estimate reviews to ensure accuracy and technical feasibility prior to quoting jobs or contracts.
8. Resource Planning - Ensure proper resourcing for service contracts, additional work, and small projects; develop relationships with subcontractors to ensure resource availability.
9. Performance Management - Conduct performance appraisals, coaching, and career development, with HR support.
10. Team Building - Foster collaboration, develop effective teams, and build relationships with other Field Service Supervisors.
11. Change Management - Lead change initiatives and implement approved strategies.
12. Health, Safety, and Compliance - Maintain a safe work environment through communication, training, and equipment maintenance.

As a Sr Field Service Supervisor at Honeywell, you will oversee installation, maintenance, and repair of Honeywell products, ensuring customer satisfaction and operational efficiency. You will report directly to the [Title] and work out of our [City, State] location on a [Hybrid, On-site, Remote] schedule.

You Must Have

• 5+ years of leadership experience managing a team in a service-oriented industry
• Valid Driver's License
• Ability to manage a substantial number of customer accounts
• Independent and self-motivated
• Excellent customer service and communication skills (oral and written)
• Strong time management skills

We Value

• Associate's, bachelor's, or master's degree
• 5+ years in a technology-specific industry such as Building Automation, Networking, HVAC, Fire Alarm, Security
• Ability to learn new technologies and products
• Project management experience
• Proficiency with Microsoft Office Suite and SAP
• Experience with service management systems
• Collaboration with sales, estimating, engineering, and project teams

BENEFITS OF WORKING FOR HONEYWELL

• Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k and Retirement Benefits
• Career Growth and Professional Development

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies addressing global demands in energy, safety, security, air travel, productivity, and urbanization. We are a leading software-industrial company dedicated to enhancing efficiency, sustainability, and safety worldwide.

THE BUSINESS UNIT

Honeywell Building Automation (BA) provides products, software, solutions, and technologies for safe, energy-efficient, and sustainable building management, with revenues of $6B in 2022 and approximately 18,000 employees globally.

About Us

Honeywell helps organizations solve complex challenges in automation, aviation, and energy transition through innovative solutions in Aerospace, Building Automation, Energy and Sustainability, and Industrial Automation segments, powered by Honeywell Forge software.