Customer Service Supervisor (Remote)

Talentify.io; United States; Remote; USD 49,000 - 155,000; Full time

Job summary

A leading company in the insurance services sector seeks a Customer Service Supervisor to develop and lead a team. This role emphasizes meeting key performance indicators while fostering a supportive work culture, offering competitive compensation and extensive benefits including health insurance and retirement plans. Ideal candidates will possess strong leadership skills and relevant management experience, eager to grow professionally in a flexible remote work environment.

Benefits

Competitive compensation

Comprehensive health, dental, and vision insurance

Robust life insurance benefits

Paid holidays and time off

Education reimbursement and professional growth

Qualifications

• 4-5 years of relevant management experience.
• Proven experience as a call center supervisor.
• Outstanding communication and problem-solving skills.

Responsibilities

• Develop a high-performing team by coaching Customer Service Representatives.
• Ensure department KPIs are met and monitor daily reports.
• Manage escalations and provide quality assurance monitoring.

Skills

Communication

Problem Solving

Leadership

Multitasking

Education

High school diploma or equivalent

College degree

Tools

MS Office

Job description

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• Competitive compensation designed to reflect your expertise and contribution
• Comprehensive health, dental, and vision insurance plans
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
• Paid holidays and time off to support a healthy work-life balance
• Opportunities for continued education reimbursement and professional growth
• Flexible remote work environment
  
  

Employer Industry: Insurance Services

Why Consider This Job Opportunity

• Competitive compensation designed to reflect your expertise and contribution
• Comprehensive health, dental, and vision insurance plans
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
• Paid holidays and time off to support a healthy work-life balance
• Opportunities for continued education reimbursement and professional growth
• Flexible remote work environment
  
  

What To Expect (Job Responsibilities)

• Develop a high-performing team by coaching, mentoring, and training Customer Service Representatives
• Ensure department KPIs are met and monitor daily and monthly reports
• Provide quality assurance monitoring to ensure customer satisfaction and accuracy
• Manage escalations professionally and guide staff with necessary feedback
• Conduct initial interviews for new hires and administer annual performance reviews
  
  

What Is Required (Qualifications)

• High school diploma or equivalent
• 4-5 years of relevant management experience
• Proven experience as a call center supervisor or in a similar supervisory position
• Working knowledge of MS Office and performance evaluation procedures
• Outstanding communication and problem-solving skills
  
  

How To Stand Out (Preferred Qualifications)

• College degree
• Results-oriented and forward-thinking approach
• Ability to multitask and prioritize competing priorities effectively
• Schedule flexibility to meet call center hours of operation
• Superb organizational and leadership skills
  
  

#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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