Multinational Service Manager (Received/Reverse Flow)

Zurich North America; Dallas (TX); Remote; USD 98,000 - 161,000; Full time

Job summary

A leading company in the insurance sector is seeking a Multinational Service Manager to join its operations team. This role involves managing underwriting operations and ensuring effective service delivery across international programs. The ideal candidate will have a strong background in insurance, excellent communication skills, and the ability to cultivate team relationships. This position offers a competitive salary and an opportunity to influence customer satisfaction at a global level.

Qualifications

• Bachelor's degree and 6+ years in Insurance or Underwriting.
• Zurich Certified Insurance Apprentice with Associate Degree also accepted.
• High School Diploma or Equivalent with 8+ years experience in relevant fields.

Responsibilities

• Manage an underwriting operations unit for Casualty and Motor lines.
• Ensure positive customer experience by planning and delivering international services.
• Drive projects and improvements within the team.

Skills

Organizational skills

Communication skills

Relationship building

Negotiation

Problem Solving

Education

Bachelor's Degree

High School Diploma or Equivalent

Zurich Certified Insurance Apprentice

Job description

Multinational Service Manager (Received/Reverse Flow)

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Multinational Service Manager (Received/Reverse Flow)

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Join to apply for the Multinational Service Manager (Received/Reverse Flow) role at Zurich North America

Direct message the job poster from Zurich North America

Zurich North America is hiring a Multinational Service Manager (Received/Reverse Flow) to join our international operations team at our office in Schaumburg IL. We are also open to hiring talent at any Zurich office location or remotely at the sole discretion of the hiring manager.

As a member Zurich’s Operations management team you will have the opportunity to manage an underwriting operations unit, specializing in Casualty and Motor lines of business, to aid in ensuring appropriate international program business service delivery decisions. Specifically, you will plan and deliver international services to customers and brokers to achieve a positive customer experience, drive projects/improvements/efficiencies, and help the team to absorb and sustain changes.

Basic qualifications:

• Bachelors degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area OR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area AND
• Knowledge of the insurance industry and the legal and regulatory environment
  
  

Preferred qualifications:

• Bachelors Degree
• Advanced knowledge of line/s (Casualty, Motor) of business
• Ability to manage and build rapport with team
• Excellent organizational, written, oral communication and presentation skills
• Advanced knowledge of the insurance industry and the legal and regulatory guidelines
• 6 months or more of supervisory or management experience
• Established Producer relationships
• Advanced skills in relationship building, active listening, needs analysis, and win-win negotiating
• Strong presentation skills and a solutions and service orientation
  
  

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code

• 1033.
  
  

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Illinois Virtual Office, AM - Addison, AM - Atlanta, AM - Boston, AM - Chicago, AM - Cleveland, AM - Dallas, AM - Denver, AM - Edina, AM - Gold River, AM - Greenwood Village, AM - Los Angeles, AM - Maitland, AM - Minneapolis, AM - Omaha, AM - Overland Park, AM - Owings Mills, AM - Philadelphia, AM - Pittsburgh, AM - Remote Work (US), AM - Rocky Hill, AM - Sacramento, AM - San Francisco, AM - Schaumburg, AM - Seattle, AM - Washington DC

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag:

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Insurance and Financial Services

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