Sr Field Service Manager

Honeywell; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) match

Educational Assistance

Paid Time Off

12 Paid Holidays

Job summary

Honeywell is seeking a Field Service Lead in Washington, D.C., to develop and implement strategies for optimizing field service operations. You will manage a national portfolio, ensuring efficient service delivery while driving customer satisfaction and business growth.

The ideal candidate will possess strong leadership skills and technical knowledge in engineering, along with at least 5 years of experience in field service management. A comprehensive benefits package is available.

Qualifications

• Minimum of 5 years of experience in a leadership role within field service management.
• Strong understanding of engineering principles.
• Ability to manage multiple projects and tasks effectively.

Responsibilities

• Lead and manage the Field Service team for effective service delivery.
• Develop strategies to optimize operations and enhance customer satisfaction.
• Monitor and analyze performance metrics for continuous improvement.

Skills

Leadership

Technical knowledge of engineering principles

Customer-focused mindset

Problem-solving and decision-making

Project prioritization

Education

Bachelor's degree in Engineering

Master's degree (preferred)

Job description

Job Description

As the Field Service Lead, you will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. You will report directly to the General Manager and work out of our home site on a Hybrid work schedule. In this role, you will impact customer satisfaction, business growth, and the success of our field service operations by providing leadership and strategic decision‑making.

Key Responsibilities

• Lead and manage the Field Service team to ensure efficient and effective service delivery
• Manage the P&L for a national portfolio
• Develop and implement site specific processes within the Honeywell framework for all business objectives
• Develop and implement strategies to optimize field service operations and improve customer satisfaction
• Provide technical guidance and support to field service technicians
• Collaborate with cross-functional teams to drive continuous improvement initiatives
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
• Monitor and analyze field service performance metrics to identify areas for improvement
• Ensure compliance with company policies, procedures, and regulatory requirements

Qualifications

• Minimum of 5 years of experience in a leadership role within field service management
• Strong technical knowledge and understanding of engineering principles
• Customer‑focused mindset
• Experience in driving process improvements and implementing best practices
• Strong problem‑solving and decision‑making abilities
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience managing a diverse workforce across multiple locations

We Value

• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Strong leadership and team management skills
• Ability to drive change and innovation
• Results‑oriented approach
• Strong business acumen
• Capability to mature and scale a new business, owning both strategy and execution
• Ability to work in a matrixed organization, owning deliverables across multiple departments

Benefits Of Working For Honeywell

In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer‑subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Honeywell is an equal‑opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.